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Customer Service Representative - Jobs in Burlington, ON

Job LocationBurlington, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

CM Lighting Maintenance is an electrical contractor based in Burlington and has been servicing the needs of commercial and industrial clients in the Greater Toronto Area for over 18 years.We are currently expanding our team and are looking for a qualified candidate who can represent our Company and provide exemplary customer service.JOB TITLE: Customer Service RepresentativePOSITION DESCRIPTION: The Customer Service Rep is responsible for providing prompt, courteous and knowledgeable service to our B2B customers. They are required to provide a high level of customer service at all times through superior communications skills. The Customer Service Rep will also be responsible for handling general inquiries, placing accurate work orders, supporting the Sales and Estimating Teams and the handling of customer calls. He or she is expected to help develop and maintain strong customer relationships.RESPONSIBILITIES:

  • Answer all inbound calls
  • Handle customer queries
  • Support Sales and Estimating teams
  • Create and follow up on work orders
  • Create invoices
  • Other duties as requested
EDUCATION / EXPERIENCE: · University Degree or Diploma in Business or equivalent experience· Experience with B2B industries· 2 -3 years full time experience working in a fast-paced team environmentQualifications: · Proven customer service experience· Strong interpersonal and telephone skills· Familiar with electrical and lighting industry an asset· Excellent command of English -- both written and oral· Above average skills in MS Office applications (Word, Excel, PowerPoint and Outlook)· Ability to multi-task and work well under pressure· Excellent time management with ability to work independently· Superior organizational and prioritization skills· Ability to take initiative to resolve problems quickly and efficiently· Strong work ethic and positive team attitudeJOB TYPE: · Full-time, Permanent· Salary· Hours Monday to Friday, 8:00 am to 4:30 pm· Health and Dental Benefits Plan· RRSP plan· Located on Public Transit Route· Positive, professional office environment· Immediate StartLOCATION: · 916 Gateway Dr. Burlington, ONLANGUAGE: · EnglishThank you for your interest. Please include a resume and cover letter in your application and email with position title in subject. No phone calls please. We thank all applicants, however, only those candidates selected for an interview will be contacted.Job Types: Full-time, PermanentSalary: $41,000.00-$52,000.00 per yearBenefits:
  • Dental care
  • Extended health care
  • Life insurance
  • RRSP match
  • Vision care
Schedule:
  • Monday to Friday
Experience:
  • Customer service: 1 year (preferred)
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