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Restaurant Supervisor at the new and exclusive Dorian, Autograph Collection and Courtyard Calgary Downtown - Jobs in Calgary, AB

Concord Hospitality
Job LocationCalgary, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

RESPONSIBILITIES:

  • Ensure each associate report to work on time and in full uniform.
  • Each associate will be required to follow the rules as found in the Concord Hospitality Handbooks.
  • Open and close shift in accordance with manager’s checklist.
  • Train, maintain and enforce all service standards using record, menus, and appropriate reference material.
  • Maintain a safe and sanitary work environment for all associates and guests. Reports unsafe conditions to manager.
  • Ensure restaurant is fully staffed and able to handle volume of business and assist when necessary.
  • Be on the floor during all meal periods and ensure adequate coverage.
  • Conduct taste panels and menu classes on a daily basis for restaurant.
  • Monitor hours, staffing overtime on a daily basis for restaurant as it relates to sales and profits.
  • Understand and teach empowerment principles to ensure guest satisfaction.
  • Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Concord’s guarantee of fair treatment.
  • Attend and participate in Restaurant associate meetings and periodic training seminars.
  • Implement and follow through on all bookings of restaurant events and effectively communicate to all managers.
  • Gather and implement all proper tools for running shifts (schedules, floor plan, res. checks).
  • During shifts, ensure that guests are satisfied by assisting with service, seating, and communication with kitchen and by striving to speak to all guests.
  • Ensure all side work is done on a daily basis, cleans and resets station before end of shifts, and all details are attended to in a first class manner to SOP.
  • Manage an effective repair and maintenance program through the use of work orders.
QUALIFICATIONS
  • 1 – 2 years supervisory experience in a fast paced restaurant.
  • Excellent leadership skills with the ability to lead and motivate servers to work as a team.
  • Guest focused with a passion for ensuring guests dining experience is exceeded.
  • 1 – 2 years serving experience.
  • Familiarity or restaurant POS systems; preferably Micros Symphony.
  • Excellent oral communication and effective interpersonal skills.
  • ProServe Certification.
Benefits:At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, LTD, retirement program, tuition assistance, discounted room rates at Concord managed and Marriott branded hotel, plus training & development and career advancement opportunities.Why ConcordOur culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly…let’s make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great! Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK!Quick Apply
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