Sales Coordinator - Jobs in Calgary, AB

Job Description

RESPONSIBILITIES:

• Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
• Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
• Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events).
• Assist when required with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
• As needed, gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success.
• Manage incoming leads, assign accordingly to members of the team, prepare proposals and contracts to support the sales and catering managers.
• Learn and use digital sales systems and conceptual sales processes (i.e. CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. rates, fees, budgeted goals, etc.). Implement these tools and resources in order to support team goals and efficiently complete job duties.
• Prepared for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
• Prepare Expense Reports and schedule meetings for the General Manager.
• Endeavor to work in a unified and collaborative way - one that fosters teamwork - and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and the team goals.
• Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.

QUALIFICATIONS:

• Minimum 1 year experience in sales, preferably in a hotel environment.
• A bachelors degree in business administration or a related field would be an asset.
• Experience as a sales coordinator or in an administration role may be advantageous.
• Excellent time management abilities and a charismatic personality.

• Excellent communication, sales, and customer service skills.

• Good team development and leadership skills.
• Good computer skills; proficient in the use of Microsoft Office (Word, Excel, Powerpoint) and knowledge of sales and marketing systems would be an asset.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Current knowledge of industry trends and regulations.

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