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Customer Experience Representative - Jobs in Kitchener, ON

Enterprise Holdings
Job LocationKitchener, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Overview:The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.Branch Location: 4881 FOUNTAIN ST N 1 BRESLAU, ON N0B 1M0This is a part time position that pays $17.00/ hourMust be available to work the following schedule(s):

  • Sunday: 12:00pm - 5:00pm
  • Tuesday: 12:00pm - 5:00pm
  • Wednesday: 12:00pm - 7:00pm
  • Thursday: 12:00pm - 5:00pm
  • Saturday: 9:00am - 5:00pm
We offer:
  • Employee discount
  • Retirement savings plan
  • Training and development
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.Responsibilities:
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned
Qualifications:
  • Must be at least 18 years old
  • High School Diploma or above preferred
  • Must have at least 1 year prior customer service, retail, or administrative support experience
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
  • No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
  • Must have a valid drivers license with no more than two chargeable moving violations or accidents within the last three years.
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