Bilingual Customer Service Representative - Jobs in Laval, QC

Job Description

John Brooks Company Limited is a well-respected leading supplier of Fluid Handling Solutions to the Canadian Manufacturing and Processing Industry with branches across Canada. We have been in business for over 80 years and are committed to providing our customers with a diverse selection of engineered products and innovative system designs. For more information, check out our website and YouTube channel:www.johnbrooks.ca | www.youtube.com/johnbrookscompanylimitedWHY JOHN BROOKS COMPANY

• We have an enthusiastic work environment with tight-knit culture, employee-led committees, annual health & wellness subsidy – to name a few!
• We love celebrations including employee achievement awards, formal service award program, and milestone birthdays

FUN FACTS:

• The average tenure is 11 years
• We love to promote from within – for example, all our current Sales Managers were promoted into their positions
• We have close to 200 employees from coast to coast
• We’re continuing to grow – we’ve doubled in size over the last 6 years

We offer an attractive compensation and benefits package including:

• Competitive remuneration plan including base salary and incentive
• Competitive vacation plan
• Extended health and insurance benefits and Company Group RRSP with employer contributions
• Formalized employee achievement/service awards
• Enthusiastic work environment with great culture, wellness committee, annual health & wellness subsidy

PURPOSE:The Bilingual Customer Service Representative is responsible for the pricing, quoting, and order entry functions for John Brooks products, associated with the day to day customer inquiries. The ultimate strategic goal is to ensure total customer satisfaction while meeting or exceeding the branch sales and profitability targets, among other targets.DUTIES & RESPONSIBILITIES:

• Ensure a timely, professional response to all customer inquiries by:
• Defining customer requirements – delivery, product, price, product identification, order status, etc.
• Providing quality quotes
• Coordinating with suppliers as necessary
• Sending out technical information when appropriate
• Providing feedback regarding order & shipment status
• Referring advanced technical inquiries to the appropriate personnel

Efficient and timely entry of customer orders into order entry system by:

• Developing a detailed knowledge of the order entry system
• Focusing on details – ensuring correct price, product number, description, etc.
• Identifies any low stock/stock out issues and escalates it to the appropriate person(s) for review and action

Provide superior customer service by:

• Working with internal team(s) to proactively expedite on critical orders and/or orders for target accounts
• Keeping customers informed of status of orders, inquiries, shipments, problems, etc.
• Referring to others for technical recommendations as required
• Exhibiting courtesy, patience, and displaying a positive attitude when dealing with all customers
• Building customer relationships focusing on target accounts

Assists the Outside Sales teams by:

• Having a strong awareness of company, branch, and territory targets and strategies (i.e.: Target Accounts)
• Identifying and sharing leads /opportunities to the appropriate Outside Sales Rep
• Keeping in regular communication with Outside Sales team – informing them directly of any issues, concerns, or problems with their accounts
• Executing quotation follow-up as well as maintaining and updating sales quotation log

Other:

• Implement the company’s strategies and vision by acting on opportunities to “up-sell” or “cross sell” with customers for expanding business and encouraging the “systems approach”
• Responsible for appropriate, timely and consistent self-development
• Other related duties which may be assigned from time to time

QUALIFICATIONS:

• High school diploma/ GED; required
• Technical background or equivalent experience (post-secondary degree/diploma in a related field)
• 3 years industrial sales and/or customer service experience; required
• Technical aptitude; experience with parts lists/ breakdowns
• Demonstrated attention to detail, problem solving, prioritization, and time management skills
• Excellent communication and team-playing skills
• Ability to think outside the box
• Advanced computer skills; Microsoft Office programs (Word, Excel, MRP); required, and ideally JDE, CRM and ERP systems
• Knowledge of our industry, products, or MRP; a major asset
• Demonstrated alignment with John Brooks values; customer first, ownership/accountability, respect, performance excellent, integrity and innovation

WORK ENVIRONMENT:

• Fast-paced environment in a dynamic competitive industry
• Branch office location
• Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails and virtual meetings
• Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

Must be fully vaccinated against COVID-19 with all required doses of a vaccine approved by Health Canada. John Brooks will provide reasonable accommodation to individuals who cannot be vaccinated due to medical reasons or any other ground protected by the Canadian Human Rights Act.We are committed to providing equal employment opportunity for people with disabilities. At the candidates request, accommodations will be available at all stages of the recruitment process.We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected