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| Job Location | Niagara Falls, ON |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Urgently responds to customers in queue.· Provides accurate information to clients about CPC products and services, production capabilities, and order turnaround.· Execute advanced non-production tasks. This could include managing correspondence with clients, and overseeing execution of the Production Log and replenishing supplies.· Executes production tasks such as processing customer orders in an efficient, accurate manner and paying close attention to detail and instructions, and managing the project while following proper production procedures (set up, quality control, and finishing).· Executes advanced production tasks such as machine calibration, promptly scheduling maintenance of copying and finishing equipment using Asset Management System.· Plans, supports and implements promotional programs.· Promotes web and route orders appropriately.· Provides quality instruction to CPC Representatives, ensures CPC Representatives are aware of the daily and weekly goals.· Assesses team member selling and technical skill sets and trains and develops action plans for growth.· Analyzes and reviews Copy and Print Profit and Loss and take steps to achieve sales and profit goals.· Assesses who the customer is and applies accurate service principles.· Applies and champions relationship selling practices and principles by understanding how the client’s project will be used and makes recommendations that add value to the clients project.· Maintains relationships and grows the portfolio of CPC clients.· Identifies and communicates suggestions for improvements in the CPC.· Has a complete understanding of company policies and procedures related to their position, as outlined in the training checklist.· Ensures all CPC Representatives check and understand all sources of communication for information (white boards, bulletin boards, portals, etc.).· Ensures the general cleanliness of CPC workstations, according to company standards is maintained.