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Front Office Agent - Jobs in Niagara Falls, ON

Sterling Inn & Spa
Job LocationNiagara Falls, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

SALARY:$16.50 - $19.50 / Hour based on experienceEMPLOYEE BENEFITS:Employee DiscountsFree ParkingPaid Time OffJOB OVERVIEW:Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Key guest contact position.QUALIFICATIONS:

  • Ability to focus on guests needs, remaining calm and courteous.
  • Ability to work well under pressure with excessive arrivals/departures within any given period.
  • Previous guest relations training
  • High School graduate
  • Ability to communicate in English clearly and pleasantly with guests/visitors, management, and co-workers to their understanding, both in person and by telephone.
ESSENTIAL JOB FUNCTIONS:
  • Promote positive guest relations to all individuals approaching the front desk.
  • Process all guest check-ins and check outs according to established hotel requirements.
  • Set up accurate accounts for each guest checking in according to their requirements
  • Follow front desk procedures and checklists
  • Handle guest complaints according to the six step procedures, ensuring guest satisfaction.
  • Process & document all guest charges, and settle room accounts and accounting procedures while at front desk
  • Adhere to company policies and employee handbook in regards to all employee relations, human resources, code of conduct etc.
  • Act as concierge to Niagara Falls area at all times, and ensure friendly customer service is given
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