Front Office Rooms Controller - Marriott on the Falls - Jobs in Niagara Falls, ON

Job Description

Marriott On The Falls, 6755 Fallsview Boulevard, Niagara Falls, Ontario, Canada Req #678Monday, July 5, 2021Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come! We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.SUMMARY OF RESPONSIBILITIES:At the Marriott on the Falls, the Front Office operations thrive with the commitment of Associates who demonstrate/support the Marriott core values and culture of putting people first, acting with integrity, serving our world, embracing change and pursuing excellence. We are currently searching for a Rooms Controller who is a team orientated individual with strong analytical skills and is technically savvy. Reporting to the Front Office Manager of the Marriott on the Falls, responsibilities include but are not limited to:Assisting in managing the daily room inventory, room blocks and reservations to maximum room revenue and efficiencies based on arrivals and departures patterns and special requests.Reviewing status of arrivals, departures, and changes and pre-blocked Marriott Bonvoy Elite Members to ensure a seamless check in experience.Ability to balance inventory three days out.Liaise with departments such as Front Office, Housekeeping, Engineering, Events, Sales and Revenue Management regarding the distribution and status of guest rooms – i.e. managing the out of order and out of service room’s inventory by checking status on a daily basis.Overseeing the blocking of VIP and showrooms in co-ordination with Housekeeping Department.Confirming reservations and cancellations in Marsha.Use property's computer to enter and track required data into systems. Runs daily and periodic reports.Follow up with guests promptly to ensure their requests or concerns have been met to their satisfaction.Performing job of Guest Service Agent during off the season or as needed basis.Other duties and responsibilities as assigned.JOB REQUIREMENTS:Must have at least 1- 2years of working experience in a Guest Services capacity with Front Office with a world-renowned large hotel brand.Extensive knowledge of GXP.Requires attention to detail.Excellent customer service skills: demonstrates self-confidence, energy and enthusiasm..Strong organizational and time management skills and ability to work under pressure.Ability to clearly and pleasantly communicate – both oral and written, when dealing with guests and employees both internally and externally.Degree/Diploma in Hospitality, Hotel, and Business Administration or related major.Ability to work independently with minimal supervision, co-operatively within a team setting and as well as the ability to plan and multi-task in a busy environment.Must be able to work nights, weekends and holidays due the cyclical nature of the hospitality industry.Must maintain a clean appearance and professional demeanor.Excellent working knowledge of Marsha an asset and must be computer literate – proficient in word and excel.SOME BENEFITS MARRIOTT ON THE FALLS EMPLOYEES ENJOY:Growth and development opportunities within the Hotel.Immediate access to the Friends and Family hotel and dining discounts at any participating Marriott and Starwood brands hotels worldwide.Complimentary parking; complimentary bike storage facilities.Shower and locker facilities.Complimentary Company sponsored events.Personalized electronic access to your pay statements and annual T4 statements- accessible from the comfort of your own home, any computer, tablet or smartphone 24 hours per day, 7 days a week via. on-line.To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CAWe also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to hr@niagarafallshotels.com or by telephone at 905-374-4446 extension 4850.Other detailsPay Type Hourly