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Guest Service Agent - Jobs in Niagara Falls, ON

Old Stone Inn
Job LocationNiagara Falls, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Responsibilities for Guest Service Agent

  • Check guests in and out of their rooms
  • Answer any questions guests have
  • Make recommendations for activities and restaurants
  • Store any luggage guests have
  • Answer the phone and direct the call
  • Arrange transportation for guests
  • Maintain the record of guests that have checked in and out
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Mitigate customer complaints as needed
Qualifications for Front Desk Agent
  • High school diploma or GED equivalent
  • Excellent customer service skills
  • Amazing interpersonal abilities
  • Top-of-the-line organizational skills
  • Ability to handle multiple tasks at once
  • Amazing time management skills
  • A degree in hotel management is preferred
  • Incredibly detail oriented
  • Able to work nights and weekends
Job Type: Part-timeSalary: $14.50-$16.00 per hourBenefits:
  • Dental care
  • Discounted or free food
  • Extended health care
  • On-site parking
  • Vision care
Schedule:
  • Holidays
  • Weekend availability
Experience:
  • customer service: 1 year (preferred)
Work remotely:
  • No
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