Housekeepers - Jobs in Niagara Falls, ON

Job Description

JOB OVERVIEW:Clean guest rooms as assigned, ensuring the hotels established standards of cleanliness. Position is responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.REPORTS TO:Housekeeping Manager and/or Assistant Housekeeping ManagerESSENTIAL JOB FUNCTIONS:Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.Clean guest rooms by category priority.Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely.Service assigned guest rooms.Empty trash containers and ashtrays.Remove all dirty terry and replace with clean par to designated layout.Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.Replace facial, toilet tissue and bathroom amenities in correct amount and location.Remove dirty bed linen and make up bed with clean linen.Replace laundry bags and slips.Clean closets and door tracks on checkout rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow, and luggage rack.Dust and polish all furniture.Realign furniture to floor plan.Open all drawers/doors in checkout rooms and remove items left by guests. Dust inside.Check under bed(s), chairs and sofa for debris and remove if present.Inspect condition of all furniture for tears rips or stains; report any damages to the supervisor.Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.Dust pictures, frames, and mirrors.Remove dust and debris on television, VCR, clock radio, remote control and cable box.Set correct time on clock; correct TV channel; correct movie rental insert.Clean all lamps and light switches, check for proper working order.Remove dust, spots and smears from windows, ledges, and frames.Remove dust, grease and smears from telephones and reposition properly.Empty liquid from ice bucket and wipe all surfaces dry.Remove dust on drapes weekly and realign to correct position daily.Inspect condition of amenities in desk, drawers, and guest service directory; replace designated amounts at proper locations within the room.Remove trash, debris, and cobwebs from balcony/patio (if applicable)Remove, dust, dirt, marks, and fingerprints from entrance door(s).Ensure presence of fire safety, rate cards and DND sign and any other required paperwork. Inspect their condition and replace as needed.Remove dust, dirt and smudges from A/C unit, vents, grids, and thermostat. Turn thermostats off in vacant or checkout rooms only.Clean coffee pot and machine. Replace amenities for coffee as needed. (If applicable)Make sure iron/iron boards are placed in closet. (If applicable). Inspect iron/iron board for damages.Remove dust, stains and marks from all baseboards, ledges, and corners.Vacuum carpet in guest room.Spray room with deodorizer.Update status of rooms cleaned on assignment sheet.Return and restock cart at end of shift.Empty vacuum bag and wipe vacuum clean weekly.Handle guest complaints by following the six step procedures and ensuring guest satisfaction.Report any damages or maintenance problems to the supervisor.Turn over any lost and found items from guest rooms to the supervisor.Ensure security of any assigned guest room keys.Make up cribs and rollaway beds.Stock cleaning supply caddies.Assist in laundry when required.Always maintain security for guests and property by keeping room doors locked; reporting any suspicious activity by guests or others; properly labeling lost and found articles and turning them in; observing all other security and safety regulations.Perform other tasks as assigned by the Housekeeping Manager, (i.e. vacuuming corridors, cleaning public or employee rest rooms, washing windows, working in laundry, checking rooms or training of other employees, etc.)Returns keys and board to the Housekeeping Manager and check schedule for the next day.Report any occupancy discrepancies to supervisorMaintain storage areas and stock cartsProvide information to guest about local attractions/servicesListen and respond to guests requests or complaints.NOTE:A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisors.Quick Apply

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