Communications Centre Operator Relief - Jobs in Niagara, ON

Job Description

DivisionTransportationAbout UsServing a diverse urban and rural population of more than 430,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.Job DescriptionJOB SUMMARYReceive, place, and record radio and telephone messages to maintain communication within the Region. Call in emergency personnel, in accordance with standard procedures and maintain shift logs and related records. Respond to appropriate alarm systems and call out emergency staff for all departments, as required. Receive complaints from the public and dispatch appropriate personnel to investigate the complaint. Coordinate utility locations for various road projects, upon request.Work directly under the supervision of the Transportation Services Coordinator, with contractors, Region staff, radio users, outside agencies, and Emergency Services to produce an active two-way radio system and an efficient Communications centre.QUALIFICATIONSEDUCATIONCompletion of Grade 12 minimum with training in computer software and programming.KNOWLEDGE/EXPERIENCEMinimum of 6 months to one year of experience in a Communications Centre.Must have working knowledge of Industry Canada regulations, various VHF Radio Equipment and Radio Communications Centre Operation.Must have working knowledge of computers and industry standard computer applications and software.Must have a working knowledge of the Maintenance Management System (MMS) program.Must possess knowledge of Regional roads and facilities.General knowledge of Regional operations related to roads, Water and Wastewater and facilities.SKILLSProfessional customer service skills and a positive attitude are required.Excellent communication and interpersonal skills, to respond to the diverse needs of internal and external customers in a fast-paced and challenging environment is essential.Must possess strong verbal communication skills and be able to accurately place and receive radio and telephone messages.Must possess proficient written communication skills, including the ability to communicate effectively via e-mail.Must demonstrate teamwork, open communication, excellence in service, integrity, accountability.Time management and organizational skills, with ability to manage and reprioritize work with demands, interruptions/ distractions under tight timelines.Demonstrated problem solving skills, utilizing available tools/resources to assist customers with inquiries.Closing StatementUncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!Let us know why you would be an excellent team member by submitting your online application.We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.