Customer Success Ambassador - Part-Time Niagara, ON - Jobs in Niagara, ON

Job Description

Be a part of innovation, success and teamwork! We are currently looking for a Customer Success Ambassador to join our Niagara, Ontario Healthcare team!Exciting things are happening at HealthHub! We are striving to make a difference in Canadian healthcare. We understand our customers’ needs and work together, as a team, to remove obstacles and barriers as we support beneficial changes in the healthcare community. Our ultimate goal is to improve healthcare in Canada by helping doctors do more doctoring, nurses do more nursing, and administrators to be more productive to serve their patients.Reporting to the Customer Success Manager, the Customer Success Ambassador (CSA) is responsible for providing excellent customer service and representing HealthHub Patient Engagement Services (HHS) in a positive light at all times. The Customer Success Ambassador is responsible to generate revenue through IBT rentals while also generating revenue opportunities by providing customer education and gathering customer feedback.PURPOSE OF THE POSITION:The Customer Success Ambassador (CSA) provides best-in-class customer service as patients use HealthHub devices across Canadian hospitals. They educate patients about HealthHub services to generate revenue opportunities through Television and Phone rentals while also gathering customer feedback. The CSA also monitors our systems and stocks marketing materials to ensure that patients have everything they need to enjoy our products.JOB INTERACTIONS AND INTERFACES:Internally: This role interacts with members of the Operations and Rental Management teams.Externally: This role interacts with hospital administration and end users.Responsibilities:Provide Excellent Customer ExperienceProvide best-in-class customer service at every point of contact.Respond to all customer inquiries regarding the provided services, polices or procedures in a timely and professional manner.Assist the customer in completing the rental process, including activation of services, and the processing of the payment.Visit all nurses’ stations on a daily basis to ensure any additional patient, family member, or hospital staff requests or complaints are addressed in a timely and professional manner.Engage hospital patients and hospital staff members to understand their view and feedback on HealthHub services.Management of on-site equipmentInspect, audit, and document on-site equipment.Ensure all documentation, storage and shipping procedures are followed for managing equipmentEnsure minor components of returned/repaired equipment is reinstalled at the bedside in a timely manner after receiving and complete a CSA inspection before leaving the patient room.Ensure required stock of marketing materials are available, accurate and in good condition on-site.Perform minor repairs to HealthHub equipment within the patient roomComplete assigned service tickets in the trouble reporting system, including all required service information and times.Escalate repair requests outside of the CSA scope or beyond the CSA’s abilities following the HealthHub service request guidelines.Administrative TasksEnsure stock order form is filled out and submitted on a regular basis requesting any needed materials, keeping record of any submitted order in the HealthHub office space available for audit.OtherAssist in training of other CSAs or TSRs, if required.Follow all HH and hospital codes of conduct, health and safety guidelines, privacy guidelines, including hospital-specific infectious control standards.Follow the HealthHub and hospital dress codeWORKING CONDITIONS AND ENVIRONMENT:A friendly and fun work environment with the opportunity to impact patients positively with HealthHub services.Ongoing learning and professional development.Internal growth and opportunities.May require occasional evening work.Qualifications Required:Excellent communications and interpersonal skills.Experience engaging customer feedback.3+ years of experience in a customer service role.Excellent computer skills including Microsoft Outlook, Word and Excel.Excellent attention to detail and ability to maintain accurate documentation.Experience performing small repairs.Must be able to regularly carry and lift up to 40 lbs.Experience working in a healthcare facility (e.g., hospital, long-term care home) is an asset.Minimum high school diploma or equivalent.Must have vehicle, valid Driver’s License , in good standing.Ability to pass the required background check to work in a healthcare facility.COMPETENCIES:Action OrientedCollaboratesCommunicates EffectivelyCultivates InnovationCustomer FocusDrives EngagementInterpersonal SavvyManages ConflictResourcefulnessTech SavvyYou’ll be continually learning and applying knowledge of new technologies, and best practices to improve an already great culture and an effective work environment. Be part of a team that welcomes transparency, collaboration and open communication. Join us on our journey. While it won’t always be easy, it will be exciting and rewarding!If this sounds like you, please apply at https://healthhubsolutions.ca/careers/HealthHub is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.Quick Apply

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