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Guest Service Agent - Jobs in Niagara-on-the-Lake, ON

White Oaks Conference Resort Spa
Job LocationNiagara-on-the-Lake, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

  • Minimum of 1 year Front Desk or Reservations experience preferred
  • Strong understanding of interdepartmental dynamics and how the Front Desk contributes
  • Ability to function within a highly cohesive team, in a supportive manner
  • Ability to work a variety of shifts including days, afternoons and weekends
  • Ability to offer an outstanding level of customer service, with the ability to promote our services
  • Strong oral/written communication skills and an excellent telephone manner
  • High energy, outgoing personality with strong interpersonal skills, including a professional and intuitive nature
  • Strong computer background in Microsoft Office (including all Windows functionalities)
  • Must be detail orientated with the ability to multi-task and troubleshoot in a fast-paced environment
The successful candidate will be responsible for: registering arriving/departing guests, assigning rooms, process group arrivals/departures, answer any incoming calls along with providing information on hotel facilities and services (internal and external). Additional duties will include: searching for opportunities to go above and beyond guest expectations in an attempt to wow our guests, customizing guest experiences, process wake up calls along with handling all guest complaints.Accessibility accommodations will be made for job candidates upon request.Job Types: Full-time, PermanentSalary: Up to $16.56 per hourBenefits:
  • Company pension
  • Dental care
  • Employee assistance program
  • On-site childcare
  • On-site gym
  • On-site parking
Schedule:
  • 8 hour shift
  • Monday to Friday
  • Weekends
Work remotely:
  • No
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