Housing Administrator - Jobs in Niagara, ON

Job Description

Temporary DurationApproximate Duration: 6 monthsAbout UsServing a diverse urban and rural population of more than 430,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.Job DescriptionJob SummaryResponsible for overseeing the administration of the affordable housing program; providing direction, clarification and guidance to all relevant stakeholders; ensuring that non-profit housing providers are meeting their obligations in compliance with provincial legislation and/or existing operating agreements, Niagara Regional Housing (NRH) policies/standards and housing program service agreements with operational audits and risk mitigation strategies.EducationPost-secondary degree in Public Administration, Social Services, Business, or related discipline.Accreditation in property management from a recognized institution such as the Institute of Housing Management (IHM) is preferred.Knowledge3 to 5 years of progressive experience in the following areas: Property management, managing government funded programs, administration of risk management and/or compliance, or other property management related environments OR Interpreting and applying legislation, regulations, policies and procedures to identify appropriate solutions OR Budgetary processes, financial analysis, and interpreting audited financial statements.Comprehensive knowledge of relevant legislation, including the Housing Services Act (HSA), Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), privacy legislation (MFIPPA and PIPEDA), Residential Tenancies Act (RTA), and the Ontario Fire Code.Significant computer and technology skills, specifically in Microsoft Office and Excel.Strong investigative, analytical, communication, dispute resolution, and problem-solving skills.Experience developing and implementing process improvements is preferred.Bilingual English and French is considered an assetResponsibilitiesMonitoring and administering the implementation of service agreements with non-profit housing providers, acting as a conduit between them and the government to ensure compliance: (40% of time)Ensuring the services provided are in compliance with current housing program legislation, policies, guidelines and standards through leading in the timely development, implementation, communication, and modification of monitoring processes, Service Manager local rules and notices, and risk mitigation interventions.Provide oversight, clarification, and direction to housing provider boards, staff and/or management agents, and government officials on legislative requirements, Service Manager local rules, property management methods, policies and good business practices in all areas of property management (governance, funding agreements, rent-geared-to-income calculations, conflict of interest, maintenance issues, eviction procedures and tenant relations).Working autonomously to cultivate and maintain productive working relationships with housing providers and serve as the primary representative of the Service Manager, escalating contentious issues to management if unable to resolve.Develop and distribute training materials to housing providers and conduct workshops on various aspects of social housing programs.Formulate and revise reporting templates, communicate deadlines, and audit submissions.Support housing providers experiencing tenant/member issues as well as provide referral to the Eligibility Review Officer (ERO), Community Programs Coordinator (CPC), and community partners.Compliance and Operational Auditing - Plan and conduct moderate to high complexity compliance and risk audits/reviews to ensure compliance with legislative requirements and Service Manager policies and procedures (35% of time)Lead, coordinate, and monitor multi-disciplinary teams, both internal and external, in conducting operational audits/reviews of housing providers.Investigate and complete risk-based assessments and analysis of business processes and internal controls related to governance, financial, property management/staffing, tenant/member relations, RGI calculations, preventative maintenance and capital asset management to identify issues and concerns.Ensure timely submission of findings from the Housing Program Accountant and Asset Administrator, review and compile the information for incorporation into the audit/review reports, and determine if further and/or more detailed investigation is required.Prepare clear and concise written review reports utilizing category and sub-category rankings, legislative references, comments, recommendations, directions, charts, applicable samples and NRH Notices, and the creation/modification of business processes to improve operational efficiency.Communicate review reports and findings to housing provider boards, staff, and property management.Solution Development and Assessment (25% of time)Provide expert analysis and direction in the development and implementation of intervention strategies affecting long-term financial effectiveness and viability of housing providers such as: projects in difficulty; housing providers in non-compliance; operational difficulties (conflict of interest, financial management, asset management and/or resident relations).Analyze outcomes of operational audits/reviews to identify common issues, problems and trends.Monitor external resources to remain abreast of changing regulations and assess risks and exposures to Niagara Regional Housing and housing provider boards. Collaborate with, and gain the cooperation of, providers and tenants/members to mitigate or eliminate those risks and ensure the protection of the Service Manager’s financial assets.Review and monitor housing provider responses to reports and implementation status to ensure compliance with directions, persuade and negotiate as needed to ensure desired recommendations are completed, assist in preparing action plans, and determine further audit/review scheduling priorities.Special RequirementsRegional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.Requires valid class G license and use of a vehicleClosing StatementUncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!Let us know why you would be an excellent team member by submitting your online application.We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.Quick Apply

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