Program Assistant Transit Services - Jobs in Niagara, ON

Job Description

DivisionTransportationTemporary DurationApproximate Duration: 12-24 monthsAbout UsServing a diverse urban and rural population of more than 430,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.Job DescriptionJOB SUMMARYProvide administrative and program support to the Transit Services Program Manager and team. Administrative support is provided by generating reports, drafting and disbursing communications. In addition, the role provides front-line customer service to diverse clients, partnering agencies and internal staff on behalf of Niagara Regional Transit (NRT) and Niagara Specialized Transit (NST).EDUCATION

• Completion of Grade 12, plus one year post-secondary in a business or office administration program.
• Advanced training in related software programs.
• Customer Service training is considered an asset.

KNOWLEDGE

• 2 years of recent related customer service and/or administrative experience.

SKILLS

• Professional customer service skills and a positive attitude are required.
• Demonstrated problem solving skills, utilizing available tools/resources to assist clients with inquiries.
• Displays teamwork, open communication, excellence in service, integrity, accountability.
• Excellent communication and interpersonal skills to respond to the diverse needs of clients.
• Proficient verbal and written communication skills.
• Proficient ability to develop and produce correspondence, documents, financial records and record retention.
• Requires accuracy and attention to detail in creating records.
• Advanced skills in Microsoft Office Suite programs (Word, Excel, PowerPoint and Outlook).
• Knowledge of Niagara Regional Transit and Niagara Specialized Transit, along with geographic knowledge of the Niagara region (including the 12 Local Area Municipalities) is preferred.
• Record/data management knowledge including file management and using databases.
• Knowledge of Niagara Region’s Corporate Management Records System (CRMS) and/or Enhanced Financial Management Service (EFMS) is an asset.
• Time management and organizational skills, with the ability to manage and reprioritize work with demands, interruptions/distractions, under tight timelines.
• Ability to work both independently and to function effectively as a member of a multidisciplinary team.
• Works with team to identify and implement continuous quality improvement opportunities.

SPECIAL REQUIREMENTSClosing StatementUncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!Let us know why you would be an excellent team member by submitting your online application.We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.