Customer Care Specialist - Jobs in Oakville, ON

Job Description

Who Are WeSolid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.Job CategoryClaimTarget Openings1What Is the OpportunityDo you have a strong desire to help others with lifes unpredictable moments Do you provide a superior customer experience by building an authentic emotional connection with customers and maintaining a high level of professionalism and productivity As the first contact for customers, brokers, and claimants, the Customer Care Specialist provides needed assurance and crisis management while setting the tone for Travelers Claim experience. By handling a high volume of incoming calls, you will accurately and efficiently capture first notice of loss information and respond to customer inquiries. As you expand your communication, technical, and business knowledge you will have the opportunity to grow your career at Travelers.Primary Job Duties & Responsibilities

• Answers inbound calls to meet customer needs by efficiently capturing first notice of loss information, responding to questions, redirecting customers to appropriate department/claim professional or promptly escalating urgent claims according to the established escalation guidelines.
• Build and maintain customer satisfaction and trust by graciously listening to denote customer concerns and effectively applying learned product and systems knowledge.
• Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
• Assess a variety of customer situations to ensure appropriate and comprehensive documentation of information following the guidelines of multiple workflows under the corresponding line of business.
• Navigate numerous technological systems and platforms simultaneously to accurately access and input information while interacting with the customer.
• Other responsibilities as assigned.

Minimum Qualifications

• High School Diploma or GED required.
• Six months of customer service experience required.
• Willingness and flexibility to work evenings, weekends, and holidays required.

Education, Work Experience, & Knowledge

• Bachelor’s Degree with one year of claims clerical support, office related or customer service experience, or an equivalent combination of education and experience preferred.
• Bi-lingual in English and French is an asset.
• Enrollment in C.I.P program is an asset.

Job Specific Technical Skills & Competencies

• Strong ability to maintain composure and flexibility while displaying passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our customers’ lives.
• Excellent communication skills with the ability to actively listen, empathize, build trust, establish rapport, and effectively de-escalate customer issues.
• Self-starter with the ability and drive to continuously learn new skills and flexibly adapt to new information and technology platforms.
• Strong multitasking skills including the ability to apply typing skills and system navigation to proactively address customers’ needs and concerns.
• Ability to work well in a structured work setting and adhere to a daily schedule including commitment to excellent attendance with proven reliability.

Equal Employment Opportunity StatementTravelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.Quick Apply

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