Deputy Call Centre Manager (FT) - Jobs in Oakville, ON

Job Description

Are you an enthusiastic and confident individual who has the desire to succeed and progress within our rapidly growing Company Are you looking for a working environment where your input directly reflects on your bonsues and commission support and ongoing training is available and provided for this role Just starting operations in Canada. This is a once in a lifetime opportunity to get involved in the early stages and shape the companies future in CanadaFortrade Ltd. was established in 2013 and has grown rapidly to become a leading provider of online trading solutions for individual and institutional clients. Based in the UK, Fortrade specializes in trading education and delivering world-class trading products and providing each client a tailored service that suits their needs. Our trading platform are both technologically advanced and user-friendly. The Fortrade trading platform offers over 300 different trading instruments covering, currencies, digital currency pairs, stocks, indices, commodities, US treasuries and ETFs.Key responsibilities:

• Manage and motivate sales reps and team leaders to meet sales target.
• Assess each individual and team performance, analyzing data trends to determine best methods to improve sales results.
• Lead targeted training programs to improve areas of opportunities.
• Communicate progress of weekly and monthly initiatives to internal and higher management.
• Manage staff turnovers, plan business operations while identifying and pursuing opportunities to grow business operations and boost sales.
• Collaborate with upper management to implement continuous improvements and exceed team goals.
• Liaise with product development, marketing and technical teams to develop solutions and accomplish shared objectives.
• Coordinate staff sales meetings to discuss developmental strategy, best practices and process improvements.
• Monitor staffs adherence to compliance processes, policies, procedures.
• Identify potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
• Prepare training programs to improve adherence to compliance process at all levels.
• Improve company policies and standards to outline ethical, safe and efficient procedures with the help of HR.
• Work with recruiting teams and human resources representatives to accomplish hiring objectives.
• Advise, coach, and counsel managers and staff to support human resources policies, procedures, programs and labor relations.

Skills & Experience:

• Experience working in an outbound call center as a manager or key decision-maker. (Minimum 2 years required)
• Minimum 3 years experience in sales. (Minimum 3 years required)
• Active interest in the world of stocks, cryptos, Forex & CFDs.
• Ability to work under pressure in a target driven environment.
• Proven ability to coach and mentor salespeople.
• An excellent communicator – professional, polite, and confident in leading a team of managers.
• Can demonstrate influence and empathy.
• Previous experience in telesales or sales management.
• A want for earning potential and progression.
• High degree of resilience.

What we offer:Salary starting from 80,000 CAD negotiable for the candidate with the right skills and experience.Monthly Commission & Bonuses.Holiday Pay.Quick Apply

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