Enforcement Services Associate - Jobs in Oakville, ON

Job Description

Job Details:Temporary Full Time CUPE 1329TPosting Status:Open to all current Town of Oakville employees and external applicantsDuration:12 month contractInternal secondment applications are welcome. Please note, however, that members of management will not be considered for secondments into bargaining unit positions.Job Responsibilities:Reporting to the Manager, Strategy and Support Services, the Enforcement Services Associate is responsible for processing, reporting, notifications and correspondence required for Administrative Penalty fines and permit management relating to parking, licensing, sign and noise permits through in-person, email, phone and online interactions.

• Providing customer service, support and analysis for inquiries/complaints relating to Municipal Enforcement Services including rates, fees, fines, penalties, payments, permits, equipment, policies, procedures, municipal by-laws, Provincial Offences Act (“POA”), Administrative Penalty System (APS), etc
• Resolving first level escalated matters relating to tickets, permits, licenses and payments
• Reviewing and issuing over 60 types of business licenses and multiple types of parking permits
• Providing initial review of fixed sign and noise permit applications and distribution to appropriate officers for final approval
• Receiving, reviewing, documenting, assigning and resolving customer services requests in Salesforce, AMANDA and/or AIMS
• Undertaking scheduled processes of the APS ticket lifecycle for parking, licensing and various by-laws including analysis of payment and owner information records, ticket entry, mailing out of penalty notices
• Coordinating, scheduling and maintaining the screening meeting calendars and processing for the Screening officers
• Supporting the hearing processes and meetings, including preparing hearing documents and updating hearing records
• Reconciling daily and weekly financial transactions for commercial parking operations
• Processing various payments received by mail, telephone, or etransfer using computerized (custom) software. Daily balancing and securing of various receipts in accordance with established audit requirements.
• Maintaining various parking, licensing, noise exemption and sign permit programs, including application intake, review, analysis, issuance, revocation and cancelling permits, updating records, financial management of accounts and reconciliation, collections with current and new permit holders and escalations to enforcement.
• Data entry and management of various documents, including license applications, sign permits and entry of manually issued APS tickets.
• Processing of private property officer files, including intake, review and updating records to coincide with approvals
• Monthly department credit card reconciliations
• Performing other duties as assigned

Qualifications/Skills:

• Completion of 2-year college diploma specializing in Public Administration or Business Administration
• Minimum 3 years related experience in a municipal or public enforcement environment including experience with court/appeal processes, reconciliation of financial and activity reports, general accounting and outstanding administrative office skills complemented by a highly developed understanding of municipal government and service delivery
• A combination of education and experience may be considered
• Strong analytical and organizational skills to perform daily business and tasks associated with Enforcement Services Associate role
• Demonstrated knowledge and understanding of Parking, Sign and Licensing industry including APS, parking, licensing, noise and sign regulations and by-laws
• Advanced skills in Microsoft Word, Excel, Outlook, and database management required; direct experience with AIMS, AMANDA, Access Direct, GIS, Moneris EStore, Sharepoint, Salesforce, My Parkfolio, HONK Mobile, MTO ARIS is required
• Proficient time management skills and flexibility in adjusting between a variety of duties
• Must possess excellent organizational skills to multitask and to process a high volume of items efficiently and accurately
• Proven attention to detail is essential
• Demonstrated interpersonal, organizational, communication and customer service skills to represent the division in a courteous manner in dealing with the public, staff, resolving difficult issues and in coordinating customer service responses
• Experience dealing with difficult people and proven ability to diffuse emotionally-charged situations
• Ability to work in and encourage a team oriented environment, including cross training
• Please note that successful candidates, who are new hires or have not performed this position previously will be required to provide a satisfactory criminal record check dated within 30 days as a condition of employment

Applications for this position must be received at www.oakville.ca in the employment section no later than midnight on May 10, 2022.DATED: May 03, 2022The successful candidate will be required to submit proof of full vaccination in accordance with the town’s COVID-19 Vaccination Policy and Procedure. Accommodation requests for new hires that are unable to get vaccinated against COVID-19 for reasons protected under the Ontario Human Rights Code, must be made in writing to the Human Resources department.This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. The minimum threshold score for each of the testing and interview components of the recruitment process is 70%.We thank all applicants and advise that only those selected for an interview will be contacted.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected