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Service Desk Analyst - Jobs in Oakville, ON

Spark Power Corp
Job LocationOakville, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Service Desk AnalystLocation: Oavkille, ONJob Type: 1 year contractOverview:The Service Desk Analyst will help support a great user experience, focusing on the onboarding and offboarding of users. They will provide the framework for this process and maintain documentation.What will you do as a Service Desk Analyst at Spark Power

  • Create and provision new users on Active Directory and all other defined Spark Power Applications
  • Provision and deploy new Company-issued end-user devices (e.g. laptops, mobile devices)
  • Manage relationships with Functional Groups and other IT Services team members to enable better service of Onboardingand Offboarding.
  • Create and Maintain Documentation for Onboarding and Offboarding Process and Procedures
  • Provide exemplary end-user support and service in all situations via the Incident Management Tool and Service Desk Helpline
  • Support users in multiple locations, such as branch locations, office, customer sites and home.
  • Diagnose and troubleshoot technical issues
Do you have the Spark Heres what we are looking for:
  • Post-secondary education in a relevant area of studies such as, Computer Science, Computer Systems Technology
  • At least 1 year post-graduate experience in a Service Desk or similar position
  • Experience with Microsoft Technologies such as (but not limited to):
    • Active Directory
    • Office 365 Suite (Outlook, Word, Excel, PowerPoint, OneNote, OneDrive)
    • Microsoft Teams
    • Microsoft Planner
    • Office 365 Administration (including Exchange Online)
    • FileShares/Network drives
    • Group Policy objects
  • NetSuite experience is an asset
  • Problem solving mindset
  • Highly organized and able to prioritize tasks
  • Excellent communication and customer service skills
  • Adaptable and able to maintain a positive attitude in times of change
  • Ability to alternate between Team environment and working independently
  • Willingness for continuous learning and development
  • Collaboration mindset, willing to get involved and make suggestions to help drive changes in procedures, standards and support methods
  • Ability to work within a hybrid work model of 4 days in office, 1 work from home day
Who is Spark Power
  • We provide end-to-end electrical contracting, operations and maintenance services, and energy sustainability solutions to the industrial, commercial, utility, and renewable asset markets.
  • We have over 1300 employees in 38 offices across North America.
  • We have numerous exciting projects in commercial, industrial, and institutional sectors across Canada and the US.
Here are some of the perks we offer our employees:
  • Diverse and exciting scope of work
  • Continuous training and skills improvement including free training and tuition reimbursement programs
  • Career advancement opportunities
  • Excellent benefit package (medical, dental, vision, mental health counselling, employee discount programs, wellness spending account option)
  • Your Birthday off
  • RRSP program
  • Employee Share Ownership Program
  • Wellness Committee and Social Committee
  • Fun and inclusive company culture
….and much moreQuick Apply
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