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Bilingual Customer Service Specialist- Craft Beer - Jobs in Saint-Laurent, QC

BSG Canada
Job LocationSaint-Laurent, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Come be a part of the growing Craft Brewing Industry from the start. Brewers Supply Group (BSG) Canada is looking for a Bilingual Customer Service Representative to join our team in Saint Laurent, QC!Our Customer Service Representatives combine their knowledge of craft beer and passion for excellent customer service to serve as the primary contact for our customers.We are proud to offer:

  • Competitive Pay starting at $21 per hour!
  • Monday-Friday 8:00 am to 4:30 pm.
  • Extended benefits including medical, dental and vision.
  • Generous RRSP with company matching
  • 12 Paid Company Holidays
  • Paid time off
  • Internal training to support your career growth and enhance your skills
  • Positive, organized, team environment
  • Stability of a 174-year-old company with the opportunity to grow your career
You will be responsible for:
  • Handling all customer service needs, ensuring customer retention, processing customer account adjustments, and recommending potential products or services to management by collecting customer information and analyzing customer needs.
  • Maintain exceptional inbound and outbound phone skill when communicating with new and existing customers.
  • Provide reliable follow-through to all customers while handling a variety of issues including the creation of service tickets.
  • Compiling data from sources such as purchase orders, invoices, requisitions, and accounting reports and writes, types, or enters information into computer to maintain inventory, purchasing, shipping, or other records.
  • Work with customers to resolve any issues and answer any inquiries.
  • Maintain customer records by updating account information
  • Research freight rates and coordinate deliveries with carriers
  • Coordinate order fulfillment with BSG warehouse staff.
  • Other duties as assigned
Things you will need:
  • Associates degree or six months related experience and/or training
  • Bilingual in English and French
  • Previous account management or customer service experience
  • Experience or knowledge of brewing or brewing ingredients is preferred
  • Proficiency in Microsoft Office suite is required. Microsoft AX and Salesforce experience is a plus.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Attention to detail
About us:Brewers Supply Group (BSG) Canada, a subsidiary of Rahr Corporation, supports the craft beer, wine and distilling industries as a one-stop shop for industry related supplies and ingredients. Rahr Corporation (Rahr) is a family-owned global leader in the production and distribution of barley malt and related brewing supplies in operation since 1847.Our core values are the heartbeat of our business and culture: Quality drives everything we do; We do business ethically and treat people with respect; We believe that collaboration and relationships drive success; We encourage curiosity and creativity; We believe that sustainability is fundamental; We are competitive and want to win.Quick Apply
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