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Corporate Customer Sales & Service Rep - Jobs in Saint-Laurent, QC

TELUS
Job LocationSaint-Laurent, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Location:St Laurent, Quebec, CAReq ID: 29624Jobs by Category: Contact CentreJob Function: Customer ServiceStatus: Full TimeSchedule: RegularDescriptionWe are looking for a customer-oriented service representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.Spirited team work and dedication is what we are looking for as this individual will be responsible for helping a growing team find success in managing accounts for our existing and future client base as we grow.The target is to ensure excellent service standards and maintain high customer satisfaction.Responsibilities

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
QualificationsRequirements
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with TELUS systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
Good to know :
  • Salary at $25.06/h
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