Desktop Support Technician - Jobs in Saint-Laurent, QC

Requirements:

Work as dedicated and On Demand support between 8am to 5pm Monday â€“ Friday
Travel when requested between to Site Locations (30 minutes)
Deskside Technician with 800+ Users with Dedicated and Remote Experience
Can support core infrastructure across various hardware platforms for a global enterprise organization.
Capable of collaborating with all stakeholders, Analysis and understands common and unique objectives such as defined by Management, Business Units, Stakeholders and Customers.
Ability to interacted with End-users Directly, Document, Track, and Resolve Deskside issues using ServiceNow Ticketing System.
Perform Hardware, Software installations, Imaging, Repairs, RCAâ€™s and Troubleshooting.
Resolve Incidents, Hardware, and Software Tickets.
Manage Task, Requests, End user Inquiries and interaction and document in ServiceNow Ticketing System.
Skilled at communicating to users, perform data migration, resolve access, application specific and complex deskside issues.
Windows 10, and other OS types like MAC OS, Android, Apple iOS
Email account set up - (MFA, App password, DUO, Ping ID, Microsoft Authenticator)
MS Office 365 products Outlook, Teams, Word, Excel, OneDrive, Skype For Business, SharePoint.
Experience with ServiceNow 6 months to1year
Help Desk Operations
Application installation Sup
Has transportation.

Job Type: Full-timeSalary: $25.00-$26.00 per hourBenefits:

Schedule:

COVID-19 considerations:Need to be vaccinatedAbility to commute/relocate:

Saint-Laurent, QC H4L2A5: reliably commute or plan to relocate before starting work (required)

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