Implementation Consultant – Customer Training (Bilingual French and English) - Jobs in Saint-Laurent, QC

Job Description

Implementation Consultant – Customer Training (Bilingual French and English)Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.Implementation Consultant – Customer Training (Bilingual French and English)Work Location:

• Fully Remote – Canada

Position:The bilingual Implementation Consultant – Customer Training is responsible for training customers on Change Healthcare Radiology Solutions products. This role will be responsible for current workflow analysis and development; documentation, planning and implementation of future state workflows and customer training and go live support. The Implementation Consultant – Customer Training will conduct all responsibilities in both French and English. This position is part of the Enterprise Imaging Business Unit and will report directly to the Manager, Implementation Consultants.Core Responsibilities:

• Conduct analysis of current workflow and design future state workflows, including systems workflow and department process workflow
• Determine application optimization within the department and provide the customer with Best Practice methodologies
• Analyze unique configurations of customer sites and customize processes and training accordingly
• Develop training plans and documentation
• Coordinate and provide Super User technologist application training
• Ensure that course completion certificates are supplied to customer sites in a timely manner
• Ensure that all Super Users can train customer End Users and understand any unique customer site requirements
• Provide end user training to Radiologists and PACS Administrators
• Provide Application Training and support to Enterprise Imaging staff from other groups as required
• Identify, file and follow-up on product features and issue requests during implementation
• Proactively engage in change management processes related to implementations

Requirements:

• Fluent in French and English, both verbal and written
• Bachelor’s Degree or Certified Radiology Technologist with 4 years of experience in Radiology
• 3 years’ experience in an IT and/or a Healthcare Technology company, including intermediate level of IT skills
• 3 years’ experience in the analysis of workflows, processes, and continuous improvement opportunities
• Strong understanding of Clinical Environment and Health Care Operations

Preferred Qualifications:

• Bachelor’s Degree in Computer Science, Health Sciences, or Education
• 2 years of experience delivering training to a wide variety of audiences
• Knowledge of enterprise health information systems and experience with Hospital IT System Integration
• Knowledge of Health Care – specifically Radiology workflow
• Able to manage multiple concurrent projects with diverse working groups with an eye toward project dependencies
• Independent self-starter and strong Customer Service skills
• Excellent analytical and problem-solving skills
• Able to communicate complex ideas in an understandable manner
• Displays confidence in the ability to articulate recommendations to the customer

Working Conditions/Physical Requirements:General office demandsTravel:

• Up to 80% for offsite client training sessions and go live events.

• Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Unique Benefits*:

• Flexible work environments
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Employee wellbeing programs and generous health plans
• Educational assistance programs
• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
• Learn more at https://careers.changehealthcare.com
• Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

Diversity and Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired Ready to #MakeAChange Apply today!#LI-remote#IWork4CHNG#ChangeHealthcareCareers#HiringNow#RemoteWork#WorkFromHome#HealthcareTechnologyJobs#SoftwareAnalyticsatCHNGDiversity and Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired Ready to #MakeAChange Apply today!Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities. Depending on the site’s health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing. Further details and requirements will be confirmed during the interview process.Quick Apply

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