Settlement Counsellor - Jobs in Saint John, NB

Job Description

The YMCA of Greater Saint John responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children, youth and adults, the YMCA connects people to life-building opportunities, as well as to each other and enhances their quality of life. The YMCA of Greater Saint John offers a diverse set of programs at 12 locations in the city and surrounding municipalities. There are 250 employees and 1,000 volunteers. In 2016 the YMCA engaged more than 47,000 people in its health, newcomer, childcare and camp programs.Newcomer Connections is a key pillar within the YMCA family. Established in 1993, Y Newcomer Connections is a leading immigrant settlement centre focused on creating connections that will transform our community into a lasting, healthy home for immigrants from around the world and from all walks of life. What We Offer:

• YMCA membership
• In-house training and professional development opportunities
• Personal “Y Day”
• Competitive compensation package, including benefits and pension plan
• Opportunities for career growth
• Cross-training opportunities across departments

Position OverviewThe Settlement Counsellor is a cornerstone role that provides settlement assistance, practical guidance, and community referrals to newcomer clients at Newcomer Connections. The position provides information & orientation, needs assessments, and settlement planning to clients, particularly to those who encounter difficulty in adjusting to life in Canada and require assistance in resolving those difficulties. Evening and weekend work may be required on occasion. This position sits on the Newcomer Support Services Team and reports to the Settlement Counsellor Team Lead and Settlement Supervisor.Core Responsibilities

• Conduct needs assessments and develops customized settlement plans with clients who require assistance in adjusting to life in Canada;
• Manage ongoing client cases through scheduled meetings and follow-up appointments;
• Connect newcomers with relevant services and opportunities available to them in the community;
• Arrange appointments for newcomer clients as required and ensure clients are provided with the necessary information and resources to attend the appointment;
• Liaise with government agencies, health care practitioners, post-secondary education institutions, businesses, and non-profit organizations on behalf of clients as required;
• Report all client-related activity to the Data Entry Clerk on an ongoing basis;
• Maintain frequent, accurate data entry in CRM and other reporting tools;
• Assist the Settlement Trainer with the development and delivery of information and orientation sessions (I&O’s) to individuals and groups, as required;
• Assist with client intake as required;
• Actively collaborate with all service teams and staff to ensure that the needs of clients are being fully addressed and the goals of clients are being recognized and pursued;
• Attend public speaking engagements and community events as required in order to help raise awareness about the work of Newcomer Connections and the clientele that it serves;
• Foster relationships with community groups and organizations who are looking to build relationships with, and support, newcomers to Saint John;
• Participate in relevant local, regional and national committees;
• Complete quarterly reports;
• Complete monthly expenses;
• Attend staff meetings;
• Perform duties as assigned by the Manager, Newcomer Support Services and/or the General Manager of Newcomer and Community Connections.

Skills and Qualifications

• A Bachelors Degree, Community College diploma or similar from an accredited institution
• Approachable and possessing a strong client-centric attitude
• Heightened sensitivity to the needs of our immigrant community
• Exceptional ability to communicate in English with clients whose first language is not English
• A minimum of 3 years of work experience in a cross-cultural environment
• Exceptional oral and written communication skills
• Exceptional organizational and interpersonal skills
• Ability to work flexible hours
• Must be fluent in the English language. Knowledge of Ukrainian and/or Russian is an asset.

Competencies Required

• Commitment to Organization Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values;
• Communication: Communicates in a clear, professional, and timely manner and supports information sharing and goal achievement;
• Integrity: Demonstrates responsible behaviour at all times and maintains high ethical standards;
• Planning and Organizing: Establishes a clearly defined and effective course of action for self and others to accomplish short and long-term work goals;
• Professionalism: Demonstrates by example the dress and demeanour of a professional in a Canadian setting;
• Relationship Building and Collaboration: Builds positive interaction both internally and externally to achieve work-related goals;
• Sensitivity: Ability to develop an appreciation for the challenges of our clientele and display needed patience and resourcefulness

As a Y employee, you will:

• Model appropriate behaviours to fellow staff, volunteers and members in line with our Mission, Vision, Values and Standards
• Participate in all mandatory training and attends all staff meetings in the department and within the YMCA.
• Understand and integrate the value of philanthropy in both specific positions and associations, and participate in the Annual Campaign and/or other fundraising events.

Required:

• Candidates are required to provide full proof of vaccination against COVID-19 or a valid medical certificate exempting them from the vaccine.
• Employment is contingent on having a clean Criminal Record Check with Vulnerable Sector Search.

We ask qualified applicants to submit their cover letters and resumes by October 10th, 2022. The YMCA of Greater Saint John appreciates the interest of all applicants; however, only those selected for interviews will be contacted.Quick Apply

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