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Customer Service Broker (Home & Auto Insurance) - Jobs in Waterloo region

Ontario Teachers Insurance Plan
Job LocationWaterloo region
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job DescriptionWhat You’ll Do:Reporting to the Assistant Manager, Broker Service you’ll assist members by providing product and service information, resolving member complaints, and assessing risks for automobile and property policies.The core parts of your role will be to:

  • Direct or respond to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
  • Resolve product and service problems. This includes clarifying member complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.
  • Attract potential members. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
  • Process rewrites and remarket following established new-business guidelines.
  • File and document records of insurance transactions and maintain and update current rate manuals for all markets, as received, including new coverage announcements.
  • Maintain a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.

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