Customer Service Representative - Jobs in Airdrie, AB

Job Description

Company descriptionPeavey Mart is a farm and ranch retail banner in Canada offering a unique selection of agriculture, farm and ranch, pet, work wear, lawn and garden, hardware and homesteading supplies for those who enjoy a down-to-earth rural lifestyle. 100% Canadian & employee owned.Whether you're an urban farmer, traditional rancher or anything in between, we offer just the right mix of 'Hardware and A Whole Lot More' - products that satisfy the unique needs of our customers.We are proud to have been recognized as one of the both Canada's Best Managed Companies & Most Admired Corporate Cultures in Canada, and we strive each day to provide top quality service and customer satisfaction including top brand names, fair prices and a unique product selection you won't find anywhere else.We have 88 stores across Canada from British Columbia to Ontario ranging in size from 10,000-48,000 sq. ft. The Peavey Industries LP home office is located in Red Deer, Alberta and includes 180,000 square feet of distribution centre space.Job descriptionCustomer Service Associate Reports to: Department Lead, Supervisor, Store Management Team Department: Retail Job Purpose: The Customer Service Associate is a customer service specialist. Customer Service Associates are responsible for advising customers and processing customer purchases/returns. When not attending to a customer, the Customer Service Associate stocks shelves, assists in setting up displays, prices product, and maintains the cleanliness of the store. Essential Job Results

• Warmly approaching and greeting customers.

• Advising customers on products and suggesting solutions to their needs.

• Providing a high level of customer service.

• Encouraging further business by thanking customers and asking for them to come back. * Help customers with concerns and put them in contact with a Supervisor as needed.

• Answering the telephone in a warm and friendly manner

• Learn and maintain a product knowledge of store merchandise

• Helping to set up displays as directed by store management team

• Provide customer carry outs and load products for customers. Use Team Lift when needed.

• Weigh, measure, and cut merchandise to fill customer orders

. * Establishing/identifying prices for items

• Keying or scanning merchandise for customer purchase

• Total and receive payment for merchandise

• Issue receipts, refunds, credits, or change due to customers per policy

• Ensuring proper return and refund policy is followed, including Management sign-off

• Wrapping or bagging merchandise purchased by the customer

• Count money in cash drawers at the beginning of shifts to verify accuracy

• Manager on duty verifies opening and closing cash counts

• Stocking/Re-stocking merchandise as needed

• Maintaining cleanliness of the store and checkout area

• Merchandising, pricing and tasking the point of purchase area when there are no customers in line

• Help with receiving on an as needed basis

• Use safe work procedures while setting a good example to fellow employees

• Carry out work in a manner that will not create a hazard to themselves or others

• Work with co-workers and members of the Safety Committee to help create a safe working environment by making safety suggestions and recommendations

• Report and accidents, incidents, near misses, injuries, and/or occupational health concerns to a safety committee member

• Follow Peavey Industries L.P. medical and first aid procedures

• Positively communicate and demonstrate the company’s Core Values

. * Included in this list, are any additional tasks as assigned by Supervisor. Supervisory Responsibilities

• none Knowledge, Skills, and Abilities Required

• Maintaining a customer first, positive attitude

• High attention to detail * Ability to count, total, and work with numbers

• Ability to learn and operate till technology

• Staying calm and attentive in a busy environment

• Ability to approach customers, listen attentively, and use suggestive selling.

• Ability to multi-task Job Qualifications

• On the job training or previous experience Working Conditions

• Standing for extended periods, walking long distances to move/handle merchandise and provide customer service

• Lifting up to 40lbs. and maintaining fitness level to perform all functions as set forth above * Operating keyboard, scanning, and touch screen till technology in a repetitive manner

Part-time hours: 20-30 per weekJob Types: Part-time, PermanentSalary: From $15.00 per hourAdditional pay:

• Bonus pay

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work remotely:

• No