Data Centre Technician - Jobs in Airdrie, AB

Job Description

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.Are you up for the challenge If so, consider the following opportunity:Providing 7x24 support, the Data Centre Technician (DCT) is expected to deliver the highest level of customer service by adhering to Rogers policies and procedures. The DCT is the local primary point of contact for the local data centre, monitoring of the data centre facility, and is the coordinator of client escalations. During site escalations, the DCT is responsible to escalate to appropriate internal teams. During escalations within their local data centre, the DCTs will be the primary point of contact to identify and feed information to the local operational teams, as well as the National Operations Centre (NOC). This position reports to the Data Centre ManagerREQUIREMENTS: The position includes, but is not limited to, the following:

• Ability to work rotating shifts, including days, afternoons, nights and weekends; including holidays
• Reliability Level Security Clearance and Compliance:
  • Credit Check
  • Criminal Background Check
  • Adhere to all controls and processes to maintain SOC 1, SOC 2, PCI and ISO 27001 compliance.
• Ability to lift up to 50 lbs.
• Fluent verbal and written English communication skills
• Well developed Customer Service Skills with customer service experience
• Receive and prioritize requests related to ticketing system
• Assist Clients in MACD’s (Moves, Adds, Changes, and Deletions)
• Monitor local security feeds and access control logs
• Issue security badges in compliance with local access control procedures
• Follow policies and procedures related to escalations, ticketing, and change management
• Identify and report to the Data Centre Manager any situations or client concerns that would improve quality or mitigate risk
• Create, update, and document existing Standard Operating Procedures (SOP), as required
• Provide notifications and updates to internal operational teams and/or clients
• Participate in special projects as required
• Ensure the ongoing flawless operation of the data centres to provide clients with world class service and support
• Execute the transformational vision of Rogers
• Perform other duties as requested by the Data Centre Manager

ROLE BREAKDOWN:Security -

• Ensure the property, both internally and externally, is safe and secure
• Execute and adhere to Rogers Security Policy
• Ensure data centre security access cards are properly maintained, distributed and accounted
• Provide effective local surveillance monitoring of data centre areas
• Follow reporting and escalation processes for incidents

Daily Operations -

• Ensure all receiving is performed, recorded and announced in an accurate and expedient manner and that the shipping and receiving policy and processes are followed
• Provide accurate and thorough site inspections and shift walk-throughs
• Assist in performing core functionality support for contractors at the local site
• Coordinate detailed handoff on operational status during shift changes
• Perform timely and concise escalation and exception reporting describing incidents outside of normal operating policy
• Act as primary point of contact for NOC and local operational teams during an incident

Administration -

• Demonstrate strong shift turnover and peer communication practices;
• Contribute to process documentation for all functions
• Assist with ‘Smart Hand Services’; these services may include tape swaps, inspections and other services as required
• Assist with client on-boarding functions, as required
• Maintain a tidy, professional, and unobstructed work environment including client accessible areas such as lobby, offices and client lounge, etc.
• Strong working knowledge of Microsoft Office products

Primary Interactions-

• Rogers Clients
• Team Members
• Rogers Employees
• Data Centre Operations teams
• Operations Centre (NOC)
• Data Centre Management Services team
• Suppliers, vendors, and trades

Education and/or Experience-

• High School graduation with some Post-Secondary Education preferred
• Help Desk/Operations Centre experience in a Telecommunications/IT capacity is considered a plus
• Familiarity with ITIL/ITSM is considered an asset

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.Schedule: Full timeShift: RotatingLength of Contract: No SelectionWork Location: 34 Highland Park Way NE (183), Airdrie, ABTravel Requirements: Up to 10%Posting Category/Function: Technology & Information TechnologyRequisition ID: 270455Together, well make more possible, and these six shared values guide and define our work:

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what’s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.Posting Notes: CorporateQuick Apply

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