Dispatcher (Evening) - Jobs in Airdrie, AB

Job Description

As a Dispatcher you will ensure the day to day commitments to our customers are executed as promised. Your creative ability to find solutions and develop relationships will play a key role in achieving customer loyalty and profitable business growth. The ideal candidate will be someone who is customer focused, detailed oriented and strives to ensure customer commitments are delivered.Schedule: 6 PM to 2 AMDays: Monday to FridayWednesday and Fridays will need to be on call after hours.Responsibilities:

• Plan reefer and XLI loads efficiently
• Plan start times of the drivers to reflect XTL needs
• Liaise with outside carriers to ensure loads are covered
• Work with the maintenance department to ensure that we have the equipment necessary to service the customer needs.
• Coordinate pickup and delivery appointments at customer locations
• Ensure all satellite messages are answered promptly and efficiently, forwarding or following-up on all those that need it.
• Troubleshoot and ensure reefer accuracy
• Pro-actively plan for contingencies in order to prevent service failures.
• Ensure all drivers have confirmed their loads.
• Schedule and secure resources (driver, equipment, etc) in order to achieve planned logistics orders.

Other responsibilities

• Report any disciplinary issues to the Operations Supervisor and Human Resources.
• Monitor performance and investigate failures to determine root cause and corrective action. Determine if you need to get Safety and HR involved.
• Communicate load assignments to drivers and resolving driver issues if any occur.
• Provide assistance and coverage for all departments as needed by management
• Improve driver retention by providing Excellent Customer Service and always being fair with all drivers.
• Ensuring absolute data integrity when arranging, managing and executing orders
• Communicate staffing needs to HR and Operations Supervisor.
• Communicate any and all disciplinary issues to Operations Supervisor and Human Resources.
• Monitor Road & Weather Conditions, keeping Drivers Informed, if there is delay to f foresee, do the necessary changes in order to service customer on time.

Requirements:

• Must have minimum 1-3 years of experience
• Transportation industry knowledge and experience an asset
• Must have strong geographical knowledge
• Knowledge of (AS/400, Excel and Lotus notes) an asset
• Candidate must possess exceptional interpersonal and communication skills
• Strong attention to detail and a high degree of accuracy
• Ability to evaluate data and options for action and to reach sound conclusions
• Must be team player with strong commitment to quality and customer service
• Able to deal with sensitive issues in a tactful, diplomatic, and professional manner at all times
• Able to work well under pressure
• Flexible, able to deal with change
• Very organized, with excellent multi-tasking and problem solving skills
• Excellent customer service/communication skills
• Strong work ethic and positive team attitude

Work Environment

• Able to work in a fast paced environment
• Able to work in a team atmosphere

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