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Dispatcher / Scheduler - Jobs in Airdrie, AB

REAL-R
Job LocationAirdrie, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

REAL-R is recruiting for a professional and reliable dispatcher in our Calgary office to act as our first point of contact. In this position, you will be in charge of maintaining call logs, scheduling jobs, monitoring routes, transferring messages, and directing field units.To excel in this position, all candidates should be able to multi-task in stressful conditions with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills.Responsibilities:

  • Answer calls and document important information.
  • Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
  • Operate and manage a multi-line telephone console system.
  • Respond to queries in regards to service or installations.
  • Use our system to direct and schedule crews and other field units to the appropriate sites.
  • Prioritize and organize calls according to urgency.
  • Supervise the route and status of field units to prioritize their daily schedule.
  • Maintain and update call logs, call records and other important documentation.
Requirements:
  • High school diploma or equivalent qualification is required.
  • A minimum of 2 years experience in a similar role.
  • Strong knowledge of emergency processes and procedures.
  • Excellent communication and interpersonal skills.
  • Proficient in MS Office with proven experience in data entry.
  • Ability to work well under pressure.
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