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Front Desk Agent - Jobs in Airdrie, AB

Motel 6 Airdrie
Job LocationAirdrie, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job descriptionJOB REQUIREMENTS:

  • Excellent customer service
  • Adaptable to change and be able to handle multiple priorities under pressure
  • Eager and focused to exceed guest expectations
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Able to respond quickly in a dynamic and changing environment
  • Strong communication skills
  • Strong computer knowledge (experience with HotelKey PMS is an asset)
  • Able to work both independently and a team environment
  • Knowledge of Airdrie and the Calgary area tourist attractions
  • Able to effectively communicate both verbally and in writing
DUTIES:
  • Check guests in, issue room keys, provide information on hotel services and room location
  • Ensure valid identification is taken from guests at check-in
  • Answer phones in a prompt and courteous manner
  • Up-sell rooms where possible to maximize hotel revenue
  • Answer all guest calls, messages, requests, questions or concerns
  • Record guest preferences in the PMS system
  • Check guests out, including resolving any late or disputed charges
  • Accurately process all guest transactions using established procedures
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior
  • Assist with laundry and other occasional backroom duties
Job Summary:
  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services by email
  • Present statements of charges to departing guests and receive payment.
  • Post all daily room and outstanding charges.
  • Maintain a high standard of personal hygiene and appearance.
Part-time hours available: 16 hours per week from 7AM - 3PM Saturday & SundayReference ID: FDPart-time hours: 16 per weekJob Types: Part-time, PermanentSalary: $15.00-$16.00 per hourReference ID: FDWAPart-time hours: 16 per weekExpected start date: 2021-12-04Job Types: Part-time, PermanentSalary: $15.00-$16.00 per hourAdditional pay:
  • Tips
Schedule:
  • 8 hour shift
  • Weekend availability
COVID-19 considerations:COVID-19 considerations:COVID Plexiglass installed at front deskAll Customers and staff wear masksExperience:
  • customer service: 1 year (required)
Work remotely:
  • No
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