INTAKE ADMINISTRATOR - Jobs in Airdrie, AB

Job Description

Company Biography1:The City of Airdrie fosters a culture of accountability and values open dialogue, innovation and entrepreneurial spirit, collaborative relationships, learning, ownership, and encouraging the heart. We are searching for another team member who will help us get to the next level.We Are:We’re a place where you can grow. We’re a place where you’re encouraged to learn and be innovative. We’re a place where people take ownership and do what they say they’ll do. We’re a place where colleagues are friends and neighbours are customers. We’re a place where health, wellness and safety are top of mind. We’re a place where you just might be a perfect fit.Our Team:The Community Growth Administration team is committed to providing exceptional customer service and support to our applicants, property owners, tenants and the Community Growth Division. If you are looking to work hard in a fast paced and developing environment, you might be the right fit for our team!The Opportunity:The City of Airdrie is seeking a permanent part time (30 hours per week) Intake Administrator to provide exceptional customer service at our front counter, over the phone and for online inquiries related to our community growth applications and payments. This position is the first point of contact for inquiries and service delivery. The Intake Administrator is responsible for providing customer service, processing, reviewing applications, processing payments such as building and development permits and business and animal licenses.Responsibilities:

• Provide excellent customer service at the front counter, over the phone and via email. Forwarding complex inquiries to the appropriate Community Growth team member(s)
• Data entry, review and verification of building and development permits and business license applications submitted in person, via email, or online
• Process payments for various applications related to building and development permits and licensing
• Daily cash intake and day-end balancing
• Review and verify required information on animal licenses for immediate issuance
• Schedule and coordinate online building inspections
• Maintain databases and prepare reports as required
• Review and process customer requests for property searches
• Generate mailed and emailed reminders to customers, as required
• Assist with meeting preparation and events
• Provide recommendations and support the implementation of revised or new processes, procedures, practices and/or guidelines

You Bring:

• Post-secondary education in business administration or a related field
• Minimum of two (2) years’ experience in a customer facing service environment, including cash handling experience
• Experience working in a high-volume data entry environment with strong attention to detail and accuracy
• Prior experience in municipal government is an asset
• Excellent interpersonal skills both written and verbal with a proven ability to provide exceptional customer service
• Strong organization skills with the ability to quickly align with shifting priorities, work assignments and timelines
• Strong computer skills including Microsoft Office
• Experience with CityView software is an asset
• Ability to work in a fast paced, results-oriented team environment
• Ability to be a positive influence in a team-setting
• Ability to prioritize workloads and assist team members with projects and assignments

We Offer:Along with a competitive compensation program and City paid health and dental premiums, this position also includes:

• Excellent and comprehensive health, dental, paramedical, and benefits plan
• First-in-class pension plan
• Career development and tuition reimbursement
• Employee discounts, annual adult fitness (Genesis Place, Airdrie) pass, social events, and health & wellness initiatives

Continuous learning through training and development is encouraged as are flexible work arrangements, when possible. We recognize that our people work best when they feel engaged in their environment and appreciated for their efforts and our overall benefits package reflects that.Additional Information:This permanent part time position (30 hours per week) includes a comprehensive benefits and pension package. Availability between the hours of 8:00 am – 4:30 pm, Monday to Friday is required.Next Steps:Candidates are invited to apply online.Postings close at 9 p.m. on the closing date listed in the posting. We recommend applying as soon as possible as we are not able to accept late applications.Please review the job competition carefully and be sure to attach any specifically requested documentation in the My Documents section of your application.Company Biography2:Thank you for your interest in the City of Airdrie.Quick Apply

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