Member Service Representative - Jobs in Airdrie, AB

Job Description

Reporting to the Member Service Manager, you will actively grow BVCU’s membership by presenting sound product knowledge, offering banking solutions, and providing exceptional service to our members as part of an amazing team a collaborative environment.THE BIG PICTURE:

• Create a positive first impression and model exceptional service delivery at every member interaction to foster the member relationship, including resolving member concerns
• Actively promote the Credit Union’s image within the community through participation in community events and volunteerism

WHAT COULD HAPPEN IN A DAY

• Provide members with a variety of service options related to personal and business financial needs, by promoting the value and benefits, and advising on the best match
• Foster member relationships through service excellence and product knowledge
• Respond to member inquiries and follow up in a timely fashion
• Receive cash and cheques for deposit and verify amounts and examine cheques for endorsement and correctness
• Cash cheques and process withdrawals within assigned limits
• Maintain custody of cash drawer and daily cash holdings and reconcile cash on hand at end of each day
• Maintain joint custody of ATM by verifying deposits and payments
• Balance and process retained cards daily
• Maintain joint custody of night depository by verifying and posting deposits received
• Transaction processing including new account openings, cheque cashing, money orders, term deposit sales and withdrawals, cash handling, balancing, deposits, withdrawals, loan and bill payments, draft purchases, wires, foreign exchange, credit card advances, and other functions normally performed by a Teller
• Process member requests for account updates, balances, cheque orders and statements
• Process outgoing clearings by balancing clearing lists, preparing deposits and journal entries when applicable
• Balance all daily transactions in an efficient manner
• Maintain up-to-date knowledge of all deposit products, services, and competitors’ offering

QUALIFICATIONS:

• Retail banking experience is great but not necessary; cash handling an asset. Previous DNA experience is an asset.
• Education: Minimum of grade 12 education is required.

• Superior customer service skills and enjoys working with the public.
• Ability to work with confidential information.
• Excellent verbal and written communication skills with a keen eye for detail.

• Proven computer skills, including a working knowledge of MS Office.

THE FINE PRINT:

• This position is in Kingview Airdrie, Alberta.
• Must be bondable and a criminal and credit record check is required.

• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

WHO ARE WEBVCU takes great pride in the communities where we live and work, and we are committed to helping them thrive. Our members are at the centre of everything we do, and our vision, purpose, and values reflect our commitment to our members and our communities.We are an equal opportunity employer. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. At BVCU, we’re committed to developing and upholding an inclusive, transparent, and comfortable environment for all. We embrace differences and know that our diverse team is our strength and what drives our innovation.We reserve the right to change job accountabilities and responsibilities as business needs dictate. Qualified applicants are invited to apply online. BVCU thanks you for your application, but we will only be contacting successful applicants.Working at BVCU has many benefits in addition to a competitive salary, including benefits, RSP Program, vacation, flex days, Employee/Family Assistance Program.Job Types: Full-time, Fixed term contractContract length: 7 monthsSalary: From $36,800.00 per yearBenefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Airdrie, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)
• Cash handling: 1 year (preferred)

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