Operations Dispatch Associate - Jobs in Airdrie, AB

Job Description

Universal Coach Lines is expanding and in search for a dedicated and driven professional to join our experienced Operations Team as a Dispatch Associate.Universal is a leading passenger transportation company proudly moving more than 2 million people per annum with an unwavering commitment to safety, reliability and customer service. To best serve our customers, the company manages and operates a fleet of over 150 coach buses and passenger transport vehicles in 3 locations across Canada including Vancouver, BC, Airdrie, AB and Pickering, ON. This is a permanent, full-time position based in our Airdrie office in Alberta and presents an excellent opportunity to gain experience for growth within the firm and the transportation industry at large.Role & Responsibilities:

• Manage inbound and outbound requests related to bus services, service routes and vehicle information.
• Administrative and management support in the dispatch of drivers and vehicles to maintain a high fleet utilization rate and maximize service efficiency.
• Monitor GPS tracking of vehicles in operation to ensure optimal on-time performance and provide immediate support to service delays.
• Supervise drivers and maintain routine communication with operations and safety team to ensure vehicle compliance and safety standards are aligned.
• Oversee fleet usage and bus service levels to sustain efficient utilization of vehicles, equipment and personnel within budget parameters to effectively manage company resources.
• Support operations team in the management and collection of departmental performance metrics and KPIs for data analysis and ensuring maximum productivity and service route coverage.
• Facilitating charter bookings and trip sheets to provide smooth operations within the company.
• Work well with colleagues and act as a contributing member to a collaborative, professional and fun operations team.

Job Requirements:

• Post-secondary degree or certification in related field of study.
• Previous experience in the transportation industry and customer service role is preferred.
• Knowledge and familiarity of geographic locations, vehicle routing opportunities, and traffic conditions within the Airdrie/Calgary area is desirable.
• Readiness to collaborate and work in different capacities as part of a team.
• Resourceful and independent self-starter with confidence to engage with customers and manage multi-tasking effectively.
• Strong passion for busses, motor coach vehicles and passenger transport is a huge asset.
• Excellent computer, problem solving and customer service skills will be valued.
• Strong ability and comprehension Microsoft Office applications with an emphasis on Microsoft Word, PowerPoint and Excel is a must.
• Exhibits a professional and courteous attitude with an emphasis in customer service.

This is a permanent, full-time position that includes paid in-house training. The selected candidate would be able to start this position and role immediately. Please learn more about our services and company at www.universalcoach.caPlease send all resumes and cover letters via email; Only selected candidates that make the short-list will be contacted.Job Types: Full-time, PermanentSalary: $20.00-$25.00 per hourFlexible Language Requirement:

• French not required

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected