Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Member Reception Agent - Jobs in Baie-Comeau, QC

Desjardins
Job LocationBaie-Comeau, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.Job LevelNV-03The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members and customers needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Groups service offer to members and customers.General Information on the PositionMain responsabilities

  • Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience.
  • As time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, and complementary channels such as the Student Service Centre and Desjardins Bank).
  • Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction.
  • Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities.
  • When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs.
  • As needed, schedule appointments following the process established by the caisse.
  • As required and on an ad hoc basis, answer and route phone calls and collect and provide general information.
Other working condition
  • Number of job available: 1
Qualifications
  • High school diploma
  • A minimum of 2 years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
  • For vacant positions available in Quebec, please note that knowledge of French is required
Specific knowledge
  • Knowledge of all counter and convenience products and services
  • Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors
  • Knowledge of security measures, legal framework and internal controls
  • Understanding of the philosophy and fundamentals of financial services cooperatives
  • Knowledge of reception procedure
  • Knowledge of the general responsibilities of the caisse teams (organizational structure, roles and responsibilities)
  • Knowledge of service standards
Desjardins Cross-sector skillsAction oriented, Customer Focus, Differences, Nimble learningKey competencies for the jobAction oriented, Communicates effectively, Interpersonal Savvy, Situational adaptabilityWork LocationCaisse populaire Desjardins de Baie-ComeauTrade UnionCAISSE DE BAIE-COMEAU (T: 20284)Unposting Date2021-11-18Job FamilyMember/client sales and service (FG)Quick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
Stay Connected

APPLY NOW

Member Reception Agent Related Jobs

© 2021 HireJobsCanada All Rights Reserved