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Service Support Technician - Jobs in Beaver Creek

IRD
Job LocationBeaver Creek
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Service Support TechnicianLocation: SaskatoonAbout the Position:As a Service Support Technician, you will be responsible for providing frontline customer service and technical support to external clients and internal colleagues. Working with the Service Operations Manager, you will learn to communicate, investigate, plan, and support both internal and external customers over the phone, by email and using remote access software. Key responsibilities:

  • Answer internalamp; external phone calls and email.
  • Investigate hardware and software issues through root cause analysis.
  • Document solutionsamp; actions taken.
  • Plan and deploy short-term and long-term solutions.
  • Provide thorough documentation using IRD’s ticket system(s).
  • Escalate Support Requests to Tier 2
RequirementsQualifications:Educationamp; Experience
  • High school Diploma or equivalent required.
  • Background in IT or a Technology related field.
  • 2 or more years working in a Support Services/Help Desk environment.
Technical Skills:
  • Experience with SQL or running SQL queries.
  • Experience with several help desk tools and access control systems.
  • Experience with Jira or Atlassian Products an asset.
Other:
  • Good verbal and written communication skills.
  • Ability to work well independently and with a team.
  • Strong problem-solving and logical decision-making abilities.
  • Customer Driven.
BenefitsBenefits
  • Medical, Dental, Vision
  • Life Insurance
  • RRSP Matching – after 1 year of employment
  • Employee and Family Assistance Program (EFAP)
  • Employee referral program
About Us:International Road Dynamics Inc. (IRD), a Quarterhill company is publicly traded on the TSX(QHTR).We are a multi-disciplinary Intelligent Transportation Systems (ITS) company with the expertise to develop integrated technical solutions to solve unique and challenging transportation problems.Established in 1980, IRD has been recognized as a world leader in the design, development, and deployment of customized technology solutions for the ITS industry.Today, IRD offers a growing portfolio of related services and solutions, bringing new technology to transportation planning, operations and management by harnessing the power and value of the Internet of Things to deliver transportation intelligence. IRD provides equal opportunity for all applicants, regardless of any protected status in accordance with applicable laws where the position is being hired; including but not limited to: race, colour, religion, gender, national origin, age, disability, sexual orientation or veteran status.We support an inclusive workplace where employees, partners and associates can be successful.This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. We appreciate all responses and will acknowledge only those being considered for an interview.We respectfully request no calls or unsolicited resumes from Agencies.

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