Coordinator, Home Support Scheduling - Jobs in Belcarra, BC

Job Description

Why Fraser Health:Fraser Health continues to be recognized as one of BCs Top Employers, are you someone who is passionate about making a difference in the lives of othersFraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.We have an exciting Relief Full Time opportunity for a Coordinator, Home Support Scheduling to join our Home Support Services team providing support to the Tri-Cities region. This relief role is available until March 2023 or until return of incumbent.Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.Take the next step and apply so we can continue the conversation with you.Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.Curious to learn what it’s like to work here Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.Detailed Overview:Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:The Coordinator, Home Support Scheduling is responsible for the daily operations of Fraser Healths centralized scheduling centre that ensures the provision of home support services for clients. Manages designated staff and all human resource related events including organizing staff workload, selecting staff, developing and maintaining standardized training/orientation programs for staff, conducting performance appraisals, and providing technical and procedural guidance to staff and stakeholders. Maintains quality assurance to ensure effective and efficient operations and develops statistical and various operational reports that help inform quality improvement recommendations. Responsibilities:

• Coordinates and oversees the centralized scheduling of Community Health Workers that provide clients with home support services within the service area.

• Manages designated staff including Senior Clerks and Schedulers, ensuring the provision of services to clients. In conjunction with appropriate Employee Experience support, manages human resource events such as performance, discipline, hiring, termination, and grievance procedures. Supports staff through training, orientation, guidance and implementation of effective processes and guidelines.

• Coordinates the implementation of quality improvement initiatives including reviewing and recommending process changes for work flow, policy and process, staffing levels, and use of technology. Assesses impact of changes on clients, staff, and other stakeholders. In conjunction with the Manager, Clinical Operations, implements approved changes and guides staff through changes.

• Develops, compiles, coordinates, analyzes and monitors various operational and informational reports related to home support scheduling. Provides quality-related and other statistics and prepares related reports on a continual and ad hoc basis that help inform quality improvement recommendations.

• Conducts audits related to the scheduling of home health services information, data quality and system processes/practices. Analyzes and evaluates audit findings and develops recommendations to the Manager, Clinical Operations on data quality and system process improvements.

• Audits work of designated staff related to the scheduling of home health services.

• Participates in various meetings related to the centralized scheduling service; assists and/or undertakes a variety of projects as assigned by the Manager, Clinical Operations.

Qualifications: Education and ExperienceBachelors Degree in Leadership or related field supplemented with five (5) years recent, related experience, or an equivalent combination of education, training and experience. Must have three (3) years Procura desktop training and scheduling.Skills and AbilitiesDemonstrates the LEADS capabilities of Leads Self, Engages Others, Achieves Results, Develops Coalitions and supports Systems Transformation.Professional/Technical Capabilities

• Strong skills in manipulating large amounts of data.
• Ability to maintain, conceptualize and develop reports regarding a variety of operational and informational statistics.
• Understanding of quality assurance processes and ability to educate staff on quality improvement changes.
• Ability to manage staff and lead teams through conflict resolution.
• Ability to effectively grievance resolves.

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