Franchised Guest Experience Supervisor - Jobs in Blue Mountains, ON

Job Description

Posting Date May 21, 2021Job Number 21050203Job Category Rooms & Guest Services OperationsLocation The Westin Trillium House Blue Mountain, 220 Gord Canning Drive, Blue Mountains, ONT, Canada VIEW ON MAPBrand Westin Hotels & ResortsSchedule Full-TimeRelocation YPosition Type Non-ManagementLocated Remotely NAdditional Information: This hotel is owned and operated by an independent franchisee, Intrawest. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.Job SummaryThe incumbent’s primary responsibility is to manage the experience for all Brand Loyalty Program guests and Homeowners. This is achieved through the leadership of the Service Express and Westin Experience Specialist associate teams. The Westin Guest Experience Supervisor is a Brand advocate, Lead Concierge and Champion of the Marriott Bonvoy Program.Job RequirementsWHAT’S IN IT FOR MEFull Time Hours, Year RoundHealth and Dental BenefitsResort perks:Free Ski/Snowboard pass;Discounted recreation & lift tickets you can share with your friends;Free Ski/Snowboard rentals;Retail savings at Columbia, North Face, Red Devil, Hillside, Lifted and more;Staff room rates at all our hotels;WHAT DO WE NEED FROM YOU

• In collaboration with Front Office Leaders, establishes and manages appropriate success measures to provide meaningful guidance, coaching and counselling to subordinates. Actively utilize success measures to guide performance, service & engagement standards
• Responds to guest inquiries and requests; coordinates correspondence with Elite Loyalty Members to positively influence Elite Appreciation.
• Creates a positive Guest Experience by executing the Brand Standard
• Check-In Procedure, Stayover communication and Check-Out Procedure of all hotel guests.
• Ensures Brand Standards Audit compliancy; stays current with all Westin and Marriott initiatives
• Ensures appropriate safety and emergency procedures with supporting training programs are established/followed to ensure a safe environment for all hotel guests and associates.
• As part of the hotel leadership team, may be asked to work in the capacity of Manager on Duty. Performs the duties and responsibilities of the MOD role.
• Hotel management, hospitality management or business management diploma / degree
• 2 years’ experience within Front Desk or Housekeeping operations;
• Accounting experience preferred
• Excellent communication skills
• Proven ability to engage and recognize employees
• Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution (i.e. customer relations, inventory management, hotel emergencies etc.)
• Attention to details relating to guest room and public space conditions
• Strong ability and aptitude with computer-based tools and systems (i.e. Excel, Access, NAV, hotel information system)

BLUE MOUNTAIN RESORT COMPANY OVERVIEWBlue Mountain, Ontario’s largest mountain resort is nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. Blue Mountain has become the four-season destination of the North, visited by more than 1.5 million guests a year. Winter at the resort boasts 43 ski and snowboard trails enhanced by a world-class snowmaking system. Summer months offer Monterra Golf course, Ridge Runner Mountain Coaster, Cascade Putting Course, Timber Challenge Ropes Course, Wind Rider Triple Zips and a private beach property among other seasonal attractions. Year-round the resort attracts visitors to more than 1,000 luxury accommodation units and 45 unique concept restaurants, bars and retail stores in our pedestrian Village. 53,000 square feet of state- of-the-art conference space caters year-round to corporate meeting groups. Blue Mountain is owned by Alterra Mountain Company and offers the Ikon Pass, the new standard in season passes. Visit www.bluemountain.ca for more information.ALTERRA COMPANY OVERVIEWAlterra Mountain Company is a family of 15 iconic year-round destinations, including the world’s largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination’s unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.For more information, please visit www.alterramtnco.comBlue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.This company is an equal opportunity employer.frnch1