Group Services Account Manager - Jobs in Blue Mountains, ON

Job Description

Temporary (Fixed Term)WHAT’S IN IT FOR MEResort perks:

• Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations!
• Pass benefits for your family and discounted lift tickets you can share with your friends;
• Free rentals;
• Staff priced meals & Starbucks treats;
• Staff room rates at all our hotels;
• Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more!

Full Time Hours, 6-Month Contract (November 2022 – May 2023)The purpose of this position is to take over all client communication from the Sales Manager once a signed contract and first deposit has been received. All Internal meetings will be handled by the Group Services Account Manager. The Account Manager plans and arranges group details using the group’s agenda as a guideline. Group details may include: lodging, indoor function room, outdoor venues, food and beverage, on-site recreation/activities and Audio Visual.WHAT WILL I BE DOING

• Plan all group details (including agenda, audio visual, meeting room set ups, menu selections, lodging information, recreation, outdoor venue spaces)
• Identify opportunities to enhance the guest experience in all areas (including food & beverage, lodging, recreation and by supporting our external partners (audio visual and group activities)
• Create BEO’s, MEO’s, Lodging Summary Sheets with timely, detailed and accurate information based on the client’s expectations and vision
• Ensure service departments are fully aware of the BEO and/or MEO details.
• Liaise with outside suppliers who are involved in décor, transportation etc. Coordinate their set up.
• Oversee special requirements as to the venue set up and required décor.
• Up-sell any meals and extra services that we offer (remembering the required mark-up fee). ie. themes, activities, entertainment.
• Conduct pre-event site inspections with clients
• Build strong, positive and professional relationships with clients
• Build and maintain strong relationships with internal operating departments
• Greet and communicate with conveners and delegates daily during their stay
• Follow internal processes on communication
• Understand and uphold a high level of service excellence
• Follow up post-event on outstanding issues and for feedback from the client.

WHAT DO WE NEED FROM YOU

• University Degree or College Diploma In Hospitality Management
• Experience in the Hospitality/Meeting Planning Industry required (2 yrs)
• Intermediate knowledge of Microsoft Excel and Word, E-mail
• Knowledge of Delphi, Cenuim or other resort sales and catering software preferred
• Knowledge of Food & Beverage/Banquet or recreation environment preferred
• Knowledge of resort atmosphere

BLUE MOUNTAIN RESORT COMPANY OVERVIEWBlue Mountain, Ontario’s largest mountain resort is nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. Blue Mountain has become the four-season destination of the North, visited by more than 1.5 million guests a year. Winter at the resort boasts 43 ski and snowboard trails enhanced by a world-class snowmaking system. Summer months offer the largest downhill mountain biking facility in Ontario, Monterra Golf course, Ridge Runner Mountain Coaster, Cascade Putting Course, Timber Challenge Ropes Course, Wind Rider Triple Zips and a private beach property among other seasonal attractions. Year-round the resort attracts visitors to more than 1,000 luxury accommodation units and 45 unique concept restaurants, bars and retail stores in our pedestrian Village. 53,000 square feet of state- of-the-art conference space caters year-round to corporate meeting groups. Blue Mountain is owned by Alterra Mountain Company and offers the Ikon Pass, the new standard in season passes. Visit www.bluemountain.ca for more information.ALTERRA COMPANY OVERVIEWAlterra Mountain Company is a family of 15 iconic year-round destinations, including the world’s largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination’s unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.For more information, please visit www.alterramtnco.com.Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.Quick Apply

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