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Front Desk Specialist - Jobs in Bracebridge, ON

Patterson Kaye Resort
Job LocationBracebridge, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

We are looking for team members as a Server, Host/Bus Persons/Front Desk for year-round employment and Summer Employment! We are looking for Day and Night Shifts. Formal training or equivalent related work experience is an asset however we are willing to fully train and as well we support growth within our company and cross-training within our different departments.Responsibilities:

  • Welcome, seat, and engage with guests, inform them of specials and recommendations.
  • Manage reservations, answer incoming calls, and address customers’ queries.
  • Maintain clean and organized reception, dining, and server station areas.
  • Attend to guests who require specific attention (children, elderly, food allergies).
  • Check customers’ identification and confirm it meets the legal drinking age.
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.
  • Take orders and input them into the P0S system adhering to kitchen requirements.
  • Check the quality of the final servings and resolve any issues with kitchen staff if necessary.
  • Follow up with guests to ensure a positive dining experience.
  • Notify superior if any issues need to be resolved, or need improvement for future guests.
  • Deliver checks, accept payment, and keep track of all records in an organized manner.
  • Work with other staff as a team ( keep open communication with all departments).
  • Restock and replenish bar and server areas.
  • Comply with all food and beverage regulations and company procedures.
  • Checking Guests in and out of the Resort, receiving payments, answering questions, and making inquiries on Reservation System.
Requirements:
  • Previous work experience as a Front Desk or Administration or Waiter/Waitress.
  • Experience with Microsoft Outlook, Word and Excel, Google Documents, and Reservation Systems.
  • Adhere to company policies and procedures.
  • Strong organizational skills with the ability to monitor the entire dining and bar area.
  • Ability to keep the bar organized, stocked, and clean.
  • Good knowledge or interest in learning mixing, garnishing, and serving drinks.
  • Cash handling and balancing, knowledge of POS systems.
  • Friendly and positive attitude with demonstrated experience in problem-solving.
  • Ability to walk and stand during an entire shift.
  • Availability to work in shifts as needed.
  • High school diploma along with food safety or hospitality training is an asset.
  • Smart Serve Certification.
  • Must have Proof of Vaccination
About Patterson Kaye Resort: Our resort is in the heart of cottage country, Muskoka, Ontario. We offer relaxed cottage rentals from 2-12 person occupancy, a wide variety of 24 units, studios to fully equipped cottages. Our restaurant on site is kept busy year round with a variety of events and celebrations from weddings to business meetings. As well as a variety of seasonal amenities and activities.We are looking to employ multiple full and part time positions year round and can cross train if you are interested in multiple departments. We are also willing to fully train persons interested in entering the hospitality industry who have an enthusiastic, hard working personality and work well in a team.Quick Apply
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