Receptionist - Jobs in Bracebridge, ON

Job Description

Now offering a signing bonus!Trust, Integrity, Choice!Providing Insurance policies in Muskoka since the early 1900s, HRC has offices in Huntsville, Bracebridge, Port Carling and Collingwood and continues to grow.Position: Informed by Hutcheson, Reynolds and Caswell’s (HRC) mission statement and service values, the Receptionist plays a critical role in supporting the organization’s growth by providing exceptional customer service, acting as the liaison between clients and staff and providing clerical support to all staff as needed.The receptionist is the first line of contact between our clients and the brokerage. You are the key to our clients’ experience. Responsibilities include being an ambassador for the brokerage, responding to all inquiries (in person, over the phone, via email / online), receiving and processing hard copy and electronic mail, receiving and processing payments, facility and inventory maintenance and generating new business.Work is based on a 35-hour workweek typically Monday to Friday (with some flexibility required from time to time) and is executed in either the Huntsville or Bracebridge office (please indicate preference in your application).You are: · Agile - you love a fast-paced working environment with ever changing priorities· A people person – service oriented and committed to client-centred care· An exceptional communicator – both in written and verbal form· A team player – your action within the team generates positive results for all· Detailed oriented – nothing gets by you· Proficient with Microsoft Office SuiteYou have:

• Secondary School Diploma (minimum) - with focus in business administration preferred
• A minimum of one year, ideally three or more years’ experience in a related industry with similar activities or within an insurance brokerage environment
• A clear criminal record
• A strong work ethic, you hold yourself accountable, are achievement oriented, and possess organizational awareness and commitment

HRC offers competitive compensation, bonussing, and benefits (100% employer paid), and other time-off benefits in excess of Employment Standards, career growth where interested, support with ongoing education, and a collaborative team-based work environment.Join our team!If this sounds like you visit https://hrcinsurance.ca/ to learn more about us, and scroll down below to view the complete job description.Apply with resume and cover letter to our hiring consultant citing ‘HRC – Receptionist 180522’* in the subject line.*Persons with disabilities requiring accommodation in the application process, or those requiring job postings in an alternate format, please advise via the email address below.Please note: Only those selected for an interview will be contacted.Full DescriptionPosition: ReceptionReports to: Primary – Dan Caswell Co-Owner / Human ResourcesSecondary – Adam Caswell Co-Owner / Broker of RecordReporting Relationships: NoneCross-Functional Relationships: Provides support to all positions within the organization. Is accountable to ensure cohesive customer service and clerical support for all positions individually and collectively.Position Summary: Informed by Hutcheson, Reynolds and Caswell’s mission statement and service values, the Receptionist plays a critical role in supporting the organization’s growth by acting as the liaison between clients and staff and providing clerical support to all positions as needed.Position Description: (The duties / responsibilities listed hereafter are an overview of the minimum requirements of the position and do not include all the duties inherent, included or associated with the job or with the performance of the job. It is understood that the incumbent is accountable for the successful achievement of each duty / responsibility as assigned).Client Care and Customer Service· Greet all visitors in a pleasant manner· Answer phones, screen, and direct/transfer calls· Receive and ensure messages are passed to the appropriate staff member on a timely basis· Answer and handle queries and complaints via phone, email and general correspondence· Determine which queries he or she has the authority to respond to and which queries to forward to Broker or other staff memberFinancial Management · Receive and process cash and cheque payments and NSF notices· Communicate any discrepancies to BrokerAdministration · Process all letters that go out to clients (receive letters from Processors, combine and send to Broker for approval, then send approved letter out to client), (either by email or mail or both depending on client preference)· Process claims notices and payment notices, and check portals online· Process the expiry list – contact companies for renewals· Receive and process registered letters, reinstatements and cancellations, determine appropriate course of action and notify Broker and assist Broker with determined course of action· Maintain office phone directory· Receive and review online, in person, and email quotation requests, record pertinent information and forward to appropriate Broker according to rotation and type of insurance request.· Create forms and templates and one-off documents using excel / word· Receive and dispatch deliveries of all types· Receive hard copy client documents, scan and attach documents to client files in online portals, and forward to appropriate Processor· Prepare outgoing mail and sort and deliver incoming mail· Receive and distribute faxesFacilities and Inventory Maintenance and Utilization · Perform day-to-day tasks such as stocking basic inventory for office staff, and maintaining a presentable environment for our clients· Order and maintain efficient inventory of office supplies· Communicate with and ensure equipment and service contracts are in good working order and coordinate office equipment maintenance· Co-ordinate the regular shredding of paper documents.Health and Safety · Work in compliance with the provisions of the Occupational Safety Act and the regulations;Other· Generate new business for the brokerage· May assist with on-boarding of new staff from time to time as directed· Perform any additional duties as assignedEducation:· Minimum Secondary School Diploma - with focus in business administration preferred.· Prefer Post Secondary graduate with office administration preferred or equivalent.Experience:

• 1 – 3 years of office experience in a related industry with similar activities or within an insurance brokerage environment

Behavioural Competencies

• Attention to Detail
• Customer Service Orientation
• Integrity
• Teamwork / Cooperation
• Achievement Oriented
• Analytical
• Hold Self Accountable
• Organizational Awareness and Commitment
• Personal Resilience and Effectiveness

Technical Competencies

• Able to manage multiple phone lines
• Proficiency with Microsoft Office Suite (in particular - excel, word), Adobe, Power Broker, Photo editor,
• Proficiency working in a paperless office.
• Effective Communication – written and verbal

Other Requirements

• Clear criminal record
• Flexibility in work hours / extended hours when necessary
• Ability to maintain and manage client confidentiality

Working Environment: This position works mainly in a fast-paced office setting.Hours of Work: This position is based on a 35-hour workweek, typically, Monday to Friday and may include working additional hours from time to time based on organizational needs.Job Type: Full-timeSalary: From $17.00 per hourAdditional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• Monday to Friday

COVID-19 considerations:COVID 19 measures commensurate with provincial guidelines are in place.Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

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