BDC Service Representative (Bolton Honda) - Jobs in Brampton, ON

Job Description

Drive for ExcellenceBolton Honda is an award-winning team who for over 10 years has been dedicated to guest satisfaction. A winner of Honda’s Driving Excellence Award, we thrive on working towards being the best at what we do.Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.Bolton Honda is currently seeking a Full Time BDC Service Representative to join their dynamic team in Bolton. The successful candidate will be responsible for receiving customers in a courteous, professional manner and delivering the personalized service that exemplifies our dealerships. The ideal candidate will have exceptional customer service and communication skills.About you.You are an open-minded and a service oriented team player. Bolton Honda is a very diverse team who believes in growing together and is always willing to lend a helping hand. You are someone who wants to learn, is adaptive and has a positive attitude. We believe in career mobility and celebrate our successes - each and every one. We’re looking forward to meeting you!Here’s what you’ll deliver:Communicate effectively by telephone and email with customers (both inbound and outbound communication)Schedule service and maintenance retention appointments.Answer inbound calls and respond to all customer inquiries and effectively follow up with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.Utilize dealership call scripts for all inbound and outbound service calls.Schedule, log, and confirm appointments with customers and achieve daily/weekly/monthly goalsUpdate the CRM with information regarding all verbal communication with customers.Enter information in the Appointment Log when an appointment is scheduled.Study product and services to continually enhance ability to assist customers.Communicate with the BDC Manager relative any potential customers issues or problems.Follow the policies and procedures of the BDC department and Subaru of Brampton.What you need to succeed:Previous experience in a dealership environment considered an asset.A high school diploma or GED.Strong computer skills, including hands-on experience with Microsoft Office and Google Apps.Excellent listening and communication skills.Ability to work under pressure in a fast-paced environment.What’s in it for youExcellent management support and guidanceOpportunities through our Internal career mobility programAccess to health, dental and vision insuranceDisability, critical illness and life insurance for the unexpectedOur Employee Assistance Plan (EAP) for you and your family's wellnessDiscount on vehicles, service and parts for you and your familyDiscounts to retailers and service providers across the countryFree and engaging employee eventsDid we mention we love giving back to our communities!Performance Auto Group is a leading automotive company in Southern Ontario with over 1800 employees, 23 brands and 32 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.Performance Auto Group is an Equal Opportunity Employer. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations are available for all parts of the recruitment and selection process. Applicants may request any accommodation needs required.No Phone Calls please. We thank all applicants, however only those contacted for an interview will be considered.