BDC Team Lead (AutoPlanet Brampton) - Jobs in Brampton, ON

Job Description

Drive for ExcellenceSince 2015 AutoPlanet Brampton has strived on innovation as Ontario’s largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying experience.Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.AutoPlanet Brampton is looking for a BDC Team Lead to join their team.The Sales The BDC Team Lead will be responsible for supervising the Sales Account department staff. They are responsible for ensuring daily targets are met, providing training and assisting with customers inquiries and live turnover.About you.You will join a team dedicated to working cohesively together. You are a high energy, positive self starter that thrives in a fast paced and results oriented work environment. Autoplanet Brampton is a dynamic team who works together as a family in a fun, energetic atmosphere. You are someone who is proactive, transparent and strives for the best service to our valued guests. We have countless success stories and celebrate each and every one. We look forward to having you on board.Here’s what you’ll deliver:

• Supervise, motivate and monitor daily performance of all Sales Account department staff.
• Manage and train staff to reply to internet leads and convert them into appointments.
• Handle all customer complaints on a timely basis.
• Assist Sales Account Specialists with live turnovers.
• Monitor scorecards to ensure accurate data entry.
• Monitor to ensure appointment logs are updated including no shows, cancellations and solds.
• Assist with training new hires on processes and software programs.
• Responsible for updating sold logs with prior day solds.
• Assist in monitoring the walk -in log and ensure the team follows the 7 step process.
• Conduct meetings with department employees to discuss and review daily progress, action plan and areas of improvement.
• Complete necessary certification tests.
• Study used vehicle inventory on a weekly basis.
• Uphold all rules and procedures (i.e., support enforcement, including disciplinary action as necessary).
• Understand and comply with all federal, provincial and local regulations that affect service operations, such as the Occupational Health and Safety Act (OHSA), waste disposal regulations, etc.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

You champion success with these accomplishments:

• High School Diploma or GED is required.
• Minimum 2-3 years of related dealership experience.
• OMVIC Certification is required.
• Strong technical, written, and verbal communication skills with customers, vendors and employees.
• Strong computer skills, proficient in G-suite and Microsoft Excel.
• Excellent customer service skills with enthusiastic and friendly demeanor.
• A positive attitude and desire to grow and improve.
• Excellent problem-solving and organizational skills.
• Willing to work as a member of a team and interact with others in a professional and courteous manner.
• Excellent time management skills, ability to multitask and work well under pressure.
• Must be willing to be flexible with work schedules.

What’s in it for you

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your familys wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities!

Performance Auto Group is a leading automotive company in Southern Ontario with over 1800 employees, 22 brands and 30 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontarios largest indoor used car showroom.Performance Auto Group is an Equal Opportunity Employer. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations are available for all parts of the recruitment and selection process. Applicants may request any accommodation needs required.No Phone Calls please. We thank all applicants, however only those contacted for an interview will be considered.#SPQuick Apply

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