Change Management Lead, HIS - Jobs in Brampton, Ontario

Job Description

Job DescriptionOsler is driven by a strategic vision to go beyond for our people and communities. As part of this commitment, we are embarking on an exciting digital transformation to implement a new, modernized hospital information system (HIS). Our dedicated HIS team will collaborate closely with our trusted HIS vendor (Epic) and internal subject matter experts to develop a fully functional system that will empower us to deliver exceptional care and services.Reporting to the Director, HIS Analytics, Digital Transformation and Training, the Change Management Lead provides strategic direction and expert advice on change management to senior leadership and project teams regarding the implementation of Osler’s new HIS. The role is accountable for gathering, assessing and interpreting complex information to assess organizational impact and readiness for change as well as develop and integrate comprehensive change management into project plans. We are looking for an experienced change management practitioner who can think strategically to create and implement critical change management strategy to prepare, equip and support all Osler team members to effectively utilize this new technology solution that will ultimately enhance the patient experience. As the subject matter expert on change, this role works at an organizational level with leadership teams, external consultants, partners and vendors to ensure change management is executed throughout the project to ensure user adoption for the HIS implementation and organizational transformation.Accountabilities:

• Provides strategic change management advice to senior leadership overseeing the planning and implementation of Osler’s new HIS
• Builds plans to ensure change leadership is active and visible throughout the project ensuring all impacted staff understand why the change is critical to organizational success
• Reviews and advises on the integration of change management tactics into the project planning and engagement strategies alongside the identified project team
• Provide expert advice and support to the project team on advancing project outcomes and support senior leadership in their role as change champions
• Gather, assess, and interpret complex information to clearly understand organizational impact and readiness for the change as well as develop and integrate comprehensive change management activities into project plans
• Identifies key data points for monitoring and tracking readiness for change as the project moves through planning to implementation
• Identifies and monitors indicators and metrics to ensure change success is evaluated and sustained
• Leverages change management leading practices to plan key tactics to ready the organization for the HIS implementation
• Develop and integrate comprehensive change management activities into project plans to ensure all impacted parties are prepared and equipped to adopt the change
• Proactively identify risks to successful change adoption within project and work collaboratively to develop and implement appropriate responses that help maximize employee change adoption and minimize resistance
• Work closely with senior leadership and cross-departmental project teams to develop, plan and execute change management activities that enable impacted parties at all levels ensuring they are properly equipped to initiate and sustain the changes that stem from transformational projects
• Conduct and coordinate the activities required in the change management plan, including key partner engagement, communication, training, knowledge transfer and various forms of learning and education
• Oversee, monitor and measure the execution and effectiveness of change management efforts through data gathering and measurement to provide analysis on their effectiveness for executive management and project team consideration
• Ensure continuity and integration of change management approaches across other significant transformational projects to ensure realization of value and consistency
• Develop corrective actions that address issues in sustainability of change efforts
• Collaborates on various corporate and divisional teams with a focus on enhancing the readiness and adoption of change
• Partner with key organizational change management experts including Human Resources, Communications and Information Services to ensure alignment with organizational change management processes, roles and organizational communications and standards
• Engage organizational leadership teams to understand needs, readiness and competency for change management and support them to develop the skills necessary to lead the change among their teams
• Facilitate key discussions to understand and build readiness for change
• Working in a Matrix reporting environment this role will be responsible for planning and directing the tasks of a team of professionals from across the organization including trainers, communications and other project resources
• In collaboration with vendor resources this role will lead key project resources through the development and implementation of a comprehensive change management plan for the HIS implementation
• Leveraging the HIS governance structure and established committees and working groups this role will be critical in advising on key change strategies while being cognizant of the assigned budget and resources
• Working with project teams the change lead will be critical in analyzing project issues and planning to overcome them
• Interprets, advises or provides other supporting services for use by others in achieving results – i.e. providing advice and counsel, where decisions are likely to be made by virtue of that advice/counsel
• Conducts regular change assessments to guide senior leadership decision-making regarding project activities
• Leverages regular analytics, alongside the project team, to develop plans that proactively integrate change management into project plans
• Develop the change strategy and approach to support the implementation of the HIS and enable the organizational transformation that will enable the achievement of the desired outcomes
• Present relevant data and perspectives to influence leadership project decision making including timing, project activities, leadership engagement and resistance management