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Device Tech Support Specialist, HIS - Jobs in Brampton, Ontario

Job LocationBrampton, Ontario
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionWilliam Osler Health System is driven by a strategic vision to go beyond for our people and communities. As part of this commitment, we are embarking on an exciting digital transformation to implement a new, modernized Hospital Information System (HIS). Our dedicated HIS Team will collaborate closely with our trusted HIS Vendor (Epic) and internal subject matter experts to develop a fully functional system that will empower us to deliver exceptional care and services.The Device Tech Support Specialist, Health Information System (HIS), is responsible for the configuration, deployment and support of all equipment related to the HIS including but not limited to PCs, printers, laptops, and mobile devices. This role is part of the HIS project structure, with a key responsibility to design, deliver and sustain our systems to address both clinical and non-clinical needs, ensuring the HIS is utilized effectively and efficiently in patient care.Accountabilities:

  • Providing technical expertise for the configuration and maintenance of end user computing devices including desktop computers, laptop computers, printers and mobile devices
  • Maintaining control of end user computing assets accuracy in the Epic deployments tracking system
  • Analyze, review and test the impact of new functionality from Epic releases on hardware
  • Work closely with technical teams to monitor device performance and server activity to resolve bandwidth or security related issues
  • Troubleshoot and resolve device errors that impact overall Epic performance, providing first level support and working closely with technical administrators as required
  • Recording, categorizing and logging requests for service using a central ticket management solution
  • Leveraging available tools (SCCM, RDP, knowledge base and other sources of documentation) to resolve incidents and requests in an efficient and effective manner via telephone or in person
  • Transferring and escalating incidents, requests and problems to the subject matter experts level support and following up with ticket owners to ensure resolution in a timely manner
  • Acting as a subject matter expert for specific technologies, services and processes
  • Create and maintain documentation to build a repository of key configuration decisions and associated build
  • Attend meetings to discuss deliverables, issues, end user concerns and upcoming milestones
  • Work closely with HIS team members to identify and troubleshoot issues to find creative resolutions
  • Partner with Epic HIS vendor representatives to maintain communication and help vendor staff understand hospital’s operational needs
  • Participate in an on-call rotation to provide 24/7 support
  • Work extended hours (days, evenings, nights, weekends) as required

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