Learning and Member Services Specialist - Jobs in Brampton, ON

Job Description

Specialist, Learning and Member Services12-month contract position #20221121SLMVolunteer MBC is the local volunteer centre serving Peel region (Mississauga Brampton, and Caledon). We fuel purposeful connections between people to respond to the most pressing social issues. Our core values are purposeful engagement, service excellence, innovative collaboration and inclusivity. Our vision is to improve lives through volunteerism. If you are passionate about volunteerism, volunteer management, leadership and professional development; If you are a facilitator with a flair for building relationships and networks, then this position is for you.About the rolePurposeThe Specialist, Learning and Member Services is an integral part of our team who will execute a MembershipDevelopment strategy with a focus on Learning Services and professional development to support our key stakeholders in the charitable sector, including not-for-profit staff, board members and volunteers.Ideal CandidateQualificationsProfessional Qualifications

• A degree either in volunteer management, human resource management, non-profit management, public administration, or a related field
• A minimum of 3 years of experience in volunteer engagement, human resources, non-profit management, public administration, or a related field

Behavioral Competencies

• Commitment to the aspiration, mission and vision of Volunteer MBC
• Effective communicator, public speaker, facilitator and consensus-builder
• Skills in building relationships, networks and partnerships among community groups
• Inclusive, anti-oppressive approach
• Commitment to service excellence
• Initiative, ability to work independently and as a team member
• Strong written, verbal, and interpersonal communications
• Effective time management
• Integrity, sound judgment and sound problem-solving skills

Technical Competencies

• Proficient with Learning Management Systems
• Proficient with Microsoft Office applications including Word, Excel, PowerPoint, Outlook, Project, and Teams
• Experience in using a CRM

Assets strongly considered

• Experience with learning and resources management
• Certificates of training in not-for-profit related subjects
• Experience with research and data analysis
• Experience with data visualization, Microsoft Dynamics and/or Power BI

Key tasksMembership Development

• Produce a plan to grow both revenue and number of member organizations
• Develop realistic operational plans to achieve the growth, outlining resources needed to achieve the growth
• Identify the opportunities to market and network with prospective members and develop outreach strategy
• Prepare growth strategy plan with a realistic budget, including prospecting and market segmentation
• Conduct SWOT analyses and identify benchmarks for membership services
• Publish reports of current trends/forecasts by monitoring and effective evaluation of statistics and data

Member Relations

• Build strategic relationships and participate in community networks and roundtables to advance VMBCs mission
• Build and manage relationships with member organizations and update CRM
• Ensure regular touch points and develop member retention strategies
• Frequently communicate with existing and new members to check their service needs (one-on-one communications, secondary research, pulse polls, surveys, environmental scans, etc.)
• Support the onboarding of new members and develop and revise member resources
• Ensure the satisfaction of existing members through both formal and informal feedback
• Develop mechanisms to ensure implementation of the actions derived from member feedback
• Strengthen the member services and address areas of improvement

Performance and Learning

• Position Volunteer MBC as a thought leader in volunteerism in forums/initiatives and provide support, consultation and/or management of these forums/initiatives
• Support the learning needs of the not-for-profit sector by offering programs and resources that are relevant to stakeholders and our mission (especially with regard to volunteer management, not-for-profit management, board governance, corporate volunteering, community volunteerism, etc.)
• Publish reports of current trends/forecasts by monitoring and effective evaluation of statistics and data
• Prepare learning and knowledge sharing opportunities (in-person workshops, webinars, and resource banks) to address key stakeholders in the charitable sector, including not-for-profit staff, board members and volunteers
• Support peer networks coordinated, moderated and/or facilitated by Volunteer MBC

Benefits of joining our team

• A strong performance in all areas has the potential to turn this into an ongoing role at end of the contract term
• Make a difference to the community in a powerful way
• Letter of reference can be provided to an outstanding candidate
• Connections to a wide community with which to build your professional network
• Practical experience and mentoring from Volunteer MBC staff
• Participate in programs offered through our Learning Centre, including Service Excellence
• Gain a greater appreciation and understanding of the local not-for-profit sector
• We are a small-but-mighty team that works like a family. We celebrate and value each team member’s effort, personal and professional accomplishments, and individuality.

ParametersEligibilityVolunteer MBC is an equal opportunity employer committed to diversity, equity and inclusion, and we are committed to continually learn, develop and integrate this into the culture and practices of our organization. Please inform us of any accommodations we can provide for greater accessibility and inclusion.Applicants must:

• be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment; and,
• have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

Time Commitment and Location

• Expected start date: November 21, 2022
• Expected end date: November 17, 2023
• 35 hours per week; generally 9:30am to 4:30pm Monday to Friday

Some evenings or weekends as per community needs

• Primarily virtually from home, therefore a reliable computer and high-speed internet connection are required

Compensation

• Wage of $25/hour

Reporting

• Reports to Director, Community Development
• Weekly check-ins with supervisor will be required
• Timesheets including a summary of activities will be collected
• All works created become the intellectual property of Volunteer MBC

Job Types: Full-time, Fixed term contractSalary: $25.00 per hourFlexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Experience:

• non-profit: 3 years (preferred)

Work Location: Hybrid remote in Brampton, ONQuick Apply

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