Learning Solutions Specialist - Jobs in Brampton, ON

Job Description

Ontario’s health care system is evolving and, as part of Ontario Health, the Central West Local Health Integration Network (LHIN) operating under the business name Home and Community Care Support Services Central West, in close partnership with Ontario Health Teams (OHTs), is on the forefront of helping to build a modern, technologically supported health care system that will enable integrated teams of health care professionals to deliver the best possible care for improved patient outcomes. By building high-performing integrated care delivery systems that provide seamless, fully coordinated care for patients, OHTs will help to achieve better outcomes for patients across the province. As an essential component of an integrated and sustainable health care system, this includes a strong and robust Home and Community Care sector.More than ever, your skills and experience are needed now and into the future, which is why we want you to join us in being part of the journey. We invite you to learn more about OHTs in our area by clicking here. The future of health care in Ontario is now. Join Ontario Health’s Home and Community Care Support Services Central West team and together, we will build a healthier community for all.We are currently seeking a Regular Full-time Learning Solutions SpecialistCLASSIFICATION: Learning Solutions SpecialistCATEGORY: Regular Full-TimeDEPARTMENT: Home and Community CareRESPONSIBLE TO: Manager, Home and Community CareSCHEDULING: Days (with occasional evening and weekend work)POSITION OUTLINE:Reporting to the Manager, Home and Community Care, the Learning Solutions Specialist (LSS) is responsible for providing learning solutions that drives performance excellence for Home and Community Care Support Services Central West. The LSS will plan, design, deliver and evaluate learning solutions, facilitate formal training for new and existing employees, support new hires to successfully onboard (including performance coaching and support post training) and conduct on-going performance audits to proactively identify learning needs and solutions. The learning component will include learning and education needs pertaining to organization systems for Patient Care, including The Art of Case Management, the RAI- assessment tools, policies, procedures, programs such as customer service, orientation, case management services and other related organization’s systems, programs and tools related to Home and Community Care.Major Responsibilities

• Delivers Learning Solutions

• Assesses Patient Care employee’s clinical and technical learning needs through both formal and informal mechanisms.
• Partners with patient care leaders and employees to understand learning needs and recommend viable solutions
• Assesses, plans, delivers, and evaluates all learning sessions, workshops and presentations to ensure the delivery is aligned with identified learning objectives
• Creates supporting learning materials (job aides, guides etc.)
• Designs curriculum in accordance with adult learning principles and relevant to the needs our employees
• Identifies and recommends non-formal learning solutions
• Maintains existing curriculum for accuracy and relevancy
• Modifies learning based on learner feedback and current best practice learning models
• Tailors and supports educational program for individuals returning to work and transferring internally
• Coordinates and facilitates RAI competency training and annual testing
• Facilitates new hire onboarding
• Assists with projects, new initiatives, questionnaires and measurement tools as they relate to the education and learning initiatives
• Assists with the communication of organizational initiatives that enhance quality practice and contributes information and educational initiatives to internal communication publications when necessary
• Establishes linkages with other HCCSSs to facilitate joint educational initiatives
• Participates in Corporate Educational Planning
• Supports any required learning stemming from new programs and initiatives
• Champions the use of all available learning solutions including classroom, e-learning, self-directed and other non-formal learning interventions.

• Performance Support

• Supports managers with employee’s on-going learning and performance success through mentoring, program design, and learning solutions.
• Support the preceptorship program with selection and activities to meet learning needs
• Conducts audits of RAI and CHRIS and provides feedback and coaching to Home and Community Care employees
• Coaches and/or mentors new managers during their onboarding process
• Contributes to the monitoring of new hire performance 30 days post training and offers mentoring and learning support
• Coaches and/or mentors employees (unionized and non-unionized) through formal and informal mentoring programs
• Partners with receiving managers and team leads so that they can successfully support new hires during their probationary period.

• Relationship Management

• Ensures effective and professional communications with all internal/external contacts
• Establishes positive relationships with key stakeholders, internal and external to the HCCSS
• Ensures appropriate communication with appropriate manager
• Develops and maintains collaborative relationships at all levels of the organization in order to build trust and confidence in the services provided.

Qualifications and Experience

• Regulated Health Professional
• Three (3) to five (5) years’ experience in delivering learning solutions, facilitation and/or design in a patient centric environment
• Previous experience in applying adult learning principles
• Previous experience facilitating the learning of technical learning programs, ideally within a health care environment
• Proven excellent presentation and group facilitation skills
• Demonstrated focus on providing innovative solutions to meet the needs of our learners
• Knowledge of, and demonstrated experience in Case Management preferred
• Knowledge of, and demonstrated experience in RAI training preferred
• Post-secondary education in Adult Education preferred
• Previous experience in designing, delivering and evaluation customer service training is preferred
• Knowledge of, and demonstrated experience in Change Management preferred.
• Practical knowledge of Long Term Care Act, Substitute Decisions Act, Placement Regulations and Health Care Consent Act
• Good knowledge of community resources (e.g. services and programs)
• Strong understanding and commitment to quality programs and best practice
• Understanding of the Central West LHIN’s stakeholders, patient care service delivery frameworks and methods, and overall issues and priorities within the health care sector
• Excellent working knowledge of patient database systems
• Successful completion of RAI-HC competency modules.
• French Language is an asset

Only those candidates selected for an interview will be contracted. Home and Community Care Support Services Central West is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant’s needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.Home and Community Care Support Services has implemented a mandatory COVID-19 vaccination policy for all employees. As a condition of employment, successful applicants will be required to submit proof of COVID-19 vaccination status prior to start date.LocationHome and Community Care Support Services Central West has offices in Brampton, Etobicoke and Orangeville.Who We AreHome and Community Care Support Services (formerly LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, Home and Community Care Support Services ensure people have access to the health care they need — at home and in the community.A mosaic of geographic and cultural diversity, and home to 922,000+ residents, Home and Community Care Support Services Central West provides supportive health care services for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Our focus is on creating a better experience for patients and those who care for them.How to ApplyIf you are career-minded and an ambitious person seeking a chance to be part of a team that’s truly making a difference in the lives of others, please apply on-line.We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates. Posting available in French upon request.Quick Apply

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