Representative - Collections - Jobs in Brampton, ON

Job Description

Representative – CollectionsPublic Works – Operations SupportContract, Full-Time, Duration: 18 MonthsReporting to the Supervisor, Utility Receivables, the Representative – Utility Receivables is responsible to address and resolve collections issues for water and wastewater customer accounts that are in arrears.Responsibilities:Engage with utility customers using the Five9 softphone system to address and resolve customer inquiriesReview and investigate account issues, respond to customer inquiries, resolve problems related to past due water and waste water accounts via telephone, email etc.Generate, review, validate and prepare pre-tax letters to mail to customers with accounts in arrearsPrepare Certificate of Arrears as requested by lawyers’ offices to validate the account statusReview and process account adjustments on the billing system (CC&B) to ensure follow through with the collections processRespond to customer requests for payment arrangements by assessing and determining account eligibilityIdentify, research, troubleshoot account discrepancies and resolve and make corrections in consultation with the team lead and/or supervisorLiaise with internal stakeholders to process account adjustments such as refunds for duplicate payments, payments to wrong account, transfer between customers, etc.Follow-up and address all customer inquiries and delinquent account issues while adhering to Regional policies, by-laws and proceduresAdhere to and exhibit excellence in customer service, while managing difficult customer interactionsAny other related duties as assignedQualifications:Post-secondary education, complemented with minimum 2 years relevant work experienceExceptional customer service skills, focused on the customer experience and customer serviceDemonstrated ability to respond in a professional manner to complex customer situationExcellent interpersonal and communication skills both verbal and written to communicate both with internal and external clientsEffective time management and the ability to work independently and within specified deadlinesAbility to prioritize and work multiple tasks effectively while maintaining high quality workWorking knowledge and experience of computer applications such as Microsoft OfficeStrong analytical and mathematical skills to support effective decision making and problem solvingExperience with Customer Care and Billing (CC&B) would be considered an assetLocation: Due to Covid-19, some of our offices are working at limited capacity to protect the health and safety of our employees, clients and community. As such, this position will be required to work remotely for an undetermined period. Once working onsite, you will report to 10 Peel Centre Drive, Brampton, ONWe are committed to supporting community recovery from COVID-19. This plan will follow a phased approach that is guided by Public Health and Ontarios Framework for reopening. Get detailsHours: 35 Hours per week; Monday-FridayInterview: Our recruitment process will be completed with video conference technology.As part of the Region’s ongoing commitment to health and safety, there are enhanced Covid-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.If this opportunity matches your qualifications and experience, please apply onlineAbout Us:The Region of Peel serves more than 1.4 million residents and approximately 173,000 businesses in Brampton, Caledon and Mississauga. We deliver a wide range of resident focused services across the Region.Our 20-year vision for Peel is “Community for Life.” Our goal is to create a place where everyone enjoys a sense of belonging and has access to the services and opportunities needed to thrive in each stage of their lives. Our 2015-2035 Strategic Plan outlines the work were focused on to bring this vision to life.To learn more about the Region of Peel, explore peelregion.ca.Additional Information:At the Region of Peel, we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone’s contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. The Region of Peel is committed to providing accommodations throughout the recruitment process. If you require accommodation please notify us and we will work with you to meet your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.Quick Apply

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