Service Specialist - Jobs in Brampton, ON

Job Description

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.Come play a key role in building the future of innovation in Canada, Let’s make your possible.Do you enjoy working on high-scale, complex, and high visibility projects and programs If yes, consider the following opportunity:Please note that background checks are required as a condition of employment.What you will do:

• Provide 24x7 on call Tier 4 network technical support and fault management of critical failures and non-critical problems to internal departments such as NOC, Implementation, Engineering and Service Delivery.
• Perform provisioning functions as required for growth activities, and project work
• Interface with vendor Technical Assistance Centre’s for assistance in resolving escalated network outages, chronic customer issues and network performance issues
• Manage maintenance window planned and non-planned activity between the hours of Midnight and Six AM on an as required basis
• Liaison with network engineering & PMO to ensure network anomalies are addressed in accordance to criticality
• Implement engineering specifications for software, hardware and feature upgrades
• Acceptance of new software and hardware before it is deployed in the network, including the design and execution of a test plan ensuring Network Management requirements are met
• Enhance network security through user administration of all transport network elements.
• Administer and deploy network element backup policies as part of preventive maintenance routines to ensure effective recovery of systems in emergency situations
• Run monthly performance reports and provide in depth analysis of metrics that do not meet SLA’s
• Perform proactive analysis of statistical data to identify potential fault trends and utilization issues.
• Represent Network Management at project meetings to ensure effective integration of new technologies or enhancements of existing equipment
• Develop, establish, and manage platform specific policies and procedures, including Disaster Recover Procedures and Business Contingency Planning.
• Compile investigation reports for major network outages and customer related issues.
• Create training documentation and provide training to internal departments

What you will bring:

• Post-secondary degree/diploma, specializing in telecommunications
• Minimum of 5-10 years experience in a Technical Assistance or Network Management environment within a transport environment
• Technical expertise and experience must include a solid understanding of the following technologies and protocols:
  • SONET - OC192, OC48 OC12 & OC3
  • BLSR0
  • DWDM
  • Ciena CPL,
  • Fujitsu 7500,9500
  • Nokia PSS
  • Ribbon
  • Fibre Technology
  • Fibre Ring Topologies
  • Fibre Plant Policies
  • Network Synchronization
  • WAN/LAN internetworking principles and practices,
  • TCP/IP
  • OSPF
  • Detailed knowledge of the following equipment would be an asset:
  • Fujitsu FLMxxx, 4xxx, 7500 & 9500 platforms
  • Fujitsu NetSmart
  • Nortel OC192, Optera Metro 3500/5200 and OC48 platforms
  • Nortel Perside Surveillance System
  • Alcatel 16xx OC12/48 transport, 1301 NMX, 1631DACS & 1830 Platoforms
  • NMS platforms : Netsmart, OneControl & PhM
  • NEC ITS2400 OC48 System
  • NEC RCID Surveillance System
  • Tellabs Titan 5500 DACS
  • Cisco 15454 SDH Equipment
  • Symmetricom Synchronization Systems (Telecom Solutions and Austron)
  • MegaSys Network Manager
• Proven troubleshooting skills and an ability to remain focused during emergency restorations of failed services.
• Proven communication, analytical, organizational, and decision making skills to access situations quickly and make informed decisions
• Ability to work efficiently and independently in high stress situations
• Core competencies should include integrity, accountability, adaptable, teamwork, and initiative and customer service orientated.
• PC literate including a working knowledge of Microsoft Office Suite - XP & NT, UNIX, FTP, Telnet, C++, TL1 and Scripting
• Up-to-date knowledge of related emerging technologies

Schedule: Full timeShift: On CallLength of Contract: Not Applicable (Regular Position)Work Location: 8200 Dixie Road (101), Brampton, ONTravel Requirements: NonePosting Category/Function: Technology & EngineeringRequisition ID: 273452At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/Together, well make more possible, and these six shared values guide and define our work:

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what’s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment

Posting Notes: Digital & TechnologyQuick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected