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Service Supervisor - Jobs in Brandon

Toromont CAT
Job LocationBrandon
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Toromont Cat is looking for a Service Supervisor to join the team! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share.As a Service Supervisor, YOU will experience:

  • Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
  • Working for the best in class equipment dealer and with the premium Caterpillar brand
  • Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
  • Competitive total rewards including: wages, benefits, and premiums (as eligible)
  • An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
  • Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont #39;s Health and Safety Policies, Programs and initiatives
  • Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
  • Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
  • Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
  • Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
  • Create quotes and review and prepare invoices for internal and external customers
  • Manage work-in-progress (WIP) and contamination control
  • Investigate and report accidents or near misses
  • Identify and resolve issues by initiating corrective actions on shop floor and for office procedures
  • Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training
  • Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures
Must-haves for this role:
  • Minimum post-secondary education
  • Minimum 3 years of experience in a supervisory position
About Toromont CatWith over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people #39;s strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!#IND23

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