Business Analyst I - Jobs in British Columbia

Job Description

Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Information Systems and Technology, Level BJob TitleBusiness Analyst IDepartmentResource Management | MedIT | Faculty of MedicineCompensation Range$5,468.83 - $7,878.17 CAD MonthlyPosting End DateSeptember 28, 2022Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.Job End DateThis position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.This position is located within a health-care facility, therefore, the successful candidate will be required to provide verification of full vaccination against Covid-19 provided prior to the start date, as required by a provincial health mandate.This position has the option of a hybrid work arrangement.Job SummaryThe Business Analyst I will participate in consultations with users to help understand user requirements, challenges and assist in the identification of suitable solutions or process enhancement to support user needs. The Business Analyst I is expected to assist in onboarding of new services and changes to existing services, including producing documentation such as process flow, user stories, use cases, guidelines and training materials. The Business Analyst I will progressively receive more complex assignments and projects as skills develop in business analysis. This role is customer facing and requires effective and efficient analytical, communication and conflict resolution skills. This role works closely with other Digital Solutions units in delivering IT services and liaises between external business units, consultants and partners that assist in delivering IT services across the province of British Columbia.Organizational StatusThe University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities in the world. Since 1915, UBC’s entrepreneurial spirit has embraced innovation and challenged the status quo. UBC encourages its students, staff and faculty to challenge convention, lead discovery and explore new ways of learning. At UBC, bold thinking is given a place to develop into ideas that can change the world.Our Vision: To Transform Health for EveryoneRanked among the world’s top medical schools with the fifth-largest MD enrollment in North America, the UBC Faculty of Medicine is a leader in both the science and the practice of medicine. Across British Columbia, more than 12,000 faculty and staff are training the next generation of doctors and health care professionals, making remarkable discoveries, and helping to create the pathways to better health for our communities at home and around the world.The Faculty—comprised of approximately 2,200 administrative support, technical/research and management and professional staff, as well approximately 650 full-time academic and over 10,000 clinical faculty members—is composed of 19 academic basic science and/or clinical departments, 3 schools, and 25 research centres and institutes. Together with its University and Health Authority partners, the Faculty delivers innovative programs and conducts research in the areas of health and life sciences. Faculty, staff and trainees are located at university campuses, clinical academic campuses in hospital settings and other regionally based centres across the province.Digital Solutions is the core IT department within the Faculty of Medicine. Overseen by the Deputy Chief Information Officer, Faculty of Medicine; this position sits within the Core Technologies portfolio in Digital Solutions providing synchronous (real time) communication solutions to enable the Faculty of Medicine to meet its mandate – in particular the Distributed Medical Education Program.This role reports to the Team Lead, Resource Coordination on daily operation and project tasks.The UBC Vancouver Campus is located on the traditional, ancestral, and unceded territory of the xʷməθkʷəy̓əm (Musqueam) people. The City of Vancouver is located on Musqueam, Squamish, and Tsleil-Waututh First Nations territory.Work Performed

• Supports a diverse client base, educates users in the different services offered and matches differing client needs with the appropriate services and service level based on sound knowledge of organizational service catalogue and policies.
• Builds and maintains good working relationships with project teams, colleagues, and client stakeholders.
• Provide support in the resolution of operational and project related issues, including recommending strategies for issue resolution during events in real-time
• Understand and help determine business support needs to ensure timely customer transactions and smooth escalation between support units.
• Defines workflows and aligns process development with client requirements and available resources. Review, maintains and revises processes through the service lifecycle.
• Support business process re-engineering initiatives to reduce manual intervention and human error, by automation or streamlining processes.
• Identifies, elicits, and documents business requirements, defines business rules and communicates requirements for the implementation of business solutions.
• Contribute in the gathering of users requirements for collaboration technologies through data collection methods. Help track trends in service utilization and customer satisfaction and assist in the production of metrics using various enterprise tools.
• Assist in the QA of event support schedules, help proactively eliminate potential confusion and conflicts.
• Assist in the collection of service data, synthesizes, and tracks trends. As well, reports findings to management and reporting on service delivery.
• Assists with onboarding and transitioning of services. Develop and review test plans and monitors the testing process to ensure that business results are adequately tested with minimal risk.
• Other duties as assigned.

Consequence of Error/JudgementThe position takes an active role in ensuring the quality and the reliability of data gathered and process mapped, problem analysis and resolution, and ensuring services meet or exceed customer service levels at all times. Errors in judgment, poor analysis, or failure to act decisively could have a detrimental effect and adversely impact the university community and the Distributed Medical Programs curriculum with subsequent effects on Medical School Accreditation.Supervision ReceivedWorks autonomously in accordance with general instructions as to methods and procedures. Work is reviewed in terms of achievement of desired results.Works under guidance and receives instructions from the Manager, Collaborations and Team Lead, Resource Coordination.The Business Analyst I may also take direction from a Project Manager and/or more senior colleague for daily project-based activities and tasks.Supervision GivenThis position does not supervise, but will be required to collaborate closely with IT/AV staff and may lead IT and business improvement initiatives related to service delivery.Minimum QualificationsUndergraduate degree in a relevant discipline. Minimum of two years of related experience, or the equivalent combination of education and experience.Preferred QualificationsExperience in an active customer service role, particularly dealing with demanding and busy clients. Working knowledge of enterprise collaboration technologies including video conferencing, audio conferencing, web conferencing and other associated technologies. Experience with process flow diagrams, decision diagrams and other visual process aids.Experience interfacing and manipulating databases, datasets, construction of queries, particularly within an enterprise reporting tool. Experience with quality assurance processes within a service delivery function. Experience and understanding of enterprise scheduling tools. Understanding of IT Service Management frameworks, particularly incident, problem and change management processes. Experience with an enterprise incident management tracking system. Experience in client requirements analysis and documentation. Understanding and familiarity with Faculty of Medicine distributed medical education programs.

• Ability to effectively facilitate groups to achieve appropriate outcome.
• Ability to analyze and interpret data, determine implications, and provide recommendations.
• Ability to effectively deal with difficult people.
• Ability to work effectively with minimal supervision.
• Ability to lead change management activities.
• Ability to map requirements to technologies, and produce solution sets (a mix of tools for a desired purpose).
• Ability to analyze problems, identify key information and issues, and effectively resolve.
• Knowledge and continuous learning of business analysis discipline and best practices.
• Good organizational, planning, and prioritization skills. Able to multi-task and deliver multiple assignments in a fast-paced and changing environment.
• Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies or technologies.

Collaboration - Takes initiative to actively participate in team interactions. Without waiting to be asked, constructively expresses own point of view or concerns, even when it may be unpopular. Ensures that the limited time available for collaboration adds significant customer value and business results.Communication for Results - Converses with, and writes to, peers in ways that support transactional and administrative activities. Seeks and shares information and opinions. Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to taking action.Problem Solving - Investigates defined issues with uncertain cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggests alternative approaches that meet the needs of the organization, the situation, and those involved. Resolves problems and escalates issues with suggestions for further investigation and options for consideration as required.Analytical Thinking - Collates and reports information. Identifies trends and exceptions. Investigates to define problems more accurately. Sorts information in order of importance. Identifies relationships and linkages between components. Identifies variable potential causes and effects. Solicits guidance to define criteria and assign values of importance and urgency. Escalates issues of an exceptional nature.Business Process Knowledge - Defines routine, integrated processes. Documents processes using basic formal process charting techniques. Applies process definitions and flows to work performed. Identifies process bottlenecks and contributes suggestions for process improvement.Initiative - Volunteers to undertake tasks that stretch his or her capability. Identifies who can provide support and procures their input. Identifies problems and acts to prevent and solve them.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected